Real User Monitoring (RUM) feature is currently unavailable in the UI across the EU1, EU2, US1, US2, AP1, and AP3 regions.

Update timeline

1. investigating Apr 20, 2026, 02:47 PM UTC

   We are currently investigating an issue affecting the Real User Monitoring (RUM) feature across the EU1, EU2, US1, US2, AP1 and AP3 regions. At this time, the issue appears to be UI-related, with users encountering a blank page when accessing the RUM section. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide further updates as more information becomes available. If you have any questions or require assistance, please contact us via chat or email at [email protected]

2. identified Apr 20, 2026, 02:49 PM UTC

   Our engineering team has identified the issue and is currently implementing a fix.

3. identified Apr 20, 2026, 03:01 PM UTC

   The Real User Monitoring (RUM) UI functionality has been restored and is now fully operational in the EU1, EU2, AP1, and AP3 regions. Our teams are currently investigating the remaining affected regions, US1 and US2. Further updates will be provided as soon as they become available.

4. monitoring Apr 20, 2026, 03:17 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Apr 20, 2026, 03:21 PM UTC

   This incident has been resolved.