There were 6 Conveyor outages since March 13, 2026 totaling 5h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we're seeing response times decrease back to normal levels. We will continue to monitor for stability.
This incident has been resolved.
Unfortunately this error has recurred with 502 errors on hosted Trust Centers. We are investigating with high priority.
The errors that recurred have now resolved and we continue to monitor the situation with Trust Centers up as expected.
We are still seeing sporadic errors on Hosted Trust. Due to this, we are re-opening the investigation stage. We are working with our platform provider to zero in on the specific cause and determine next steps from there.
We have identified a potential fix to resolve these errors and are working on releasing it.
We have deployed a fix and are currently no longer observing DNS errors. We will continue to monitor for stability.
This incident has been fully resolved. We have confirmed that DNS errors affecting Hosted Trust Centers are no longer occurring and the service is operating normally. We will continue to monitor to ensure ongoing stability. We apologize for any disruption this caused.
On March 25th at 5:28pm ET we released a change to our watermarking service on Trust Centers. This change caused watermarks to be skipped on documents downloaded from Trust Centers. After identifying this issue, we rolled back the change at 7:52pm ET. Watermarks are now correctly being applied to documents. We initially indicated we would contact you directly within 24 hours with a list of impacted downloads. As we investigated, we identified that only a subset of PDF documents downloaded during that window did not have a watermark applied. We need additional time to complete our analysis and now plan to contact you by 5pm PT on Friday, March 27th with a list of any impacted document downloads. The service is fully operational and no action is required on your part.
On March 25th at 5:28pm ET we released a change to our watermarking service on Trust Centers. This change caused watermarks to be skipped on documents downloaded from Trust Centers. After identifying this issue, we rolled back the change at 7:52pm ET. Watermarks are now correctly being applied to documents. We are actively reviewing which documents were downloaded without a watermark applied. If your organization was affected, we will contact you directly within 24 hours with a list of impacted downloads. The service is fully operational and no action is required on your part.
We are seeing reports of intermittent 502 errors when accessing hosted Trust Centers. We have activated our Incident Response Plan and are investigating the possible cause of this disruption.
We have completed a restart of a failing service and we believe has resolved this issue. We continue to monitor the situation and identify a root cause.
Our platform provider notified us that we experienced these intermittent connection failures related to DNS resolution issues on their end. This incident has been resolved and all services are functioning as expected.
We are currently investigating reports that the browser extension is not working for some users.
We've identified the issue and have deployed a fix. We will continue monitoring.
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