Conveyor Outage History
Conveyor is up right nowPingoru has recorded 32 incidents for Conveyor: 12 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 4 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 513 (0%) |
Incidents, newest first
Minor July 31, 2026 Errors Certain Trust Centers 5m Hosted Trust Centers
Started Jul 31, 2026, 05:55 PM UTC· resolved Jul 31, 2026, 06:01 PM UTC
- investigating Jul 31, 2026, 05:55 PM UTC
We are seeing loading errors on some hosted trust centers. We are investigating with a high priority.
- resolved Jul 31, 2026, 06:01 PM UTC
We have resolved this issue and Trust Centers are loading as expected.
Major July 27, 2026 Hosted Trust Center Outage 52m Hosted Trust Centers
Started Jul 27, 2026, 01:07 PM UTC· resolved Jul 27, 2026, 02:00 PM UTC
- investigating Jul 27, 2026, 01:07 PM UTC
We are investigating error messages on hosted trust centers with a high priority.
- identified Jul 27, 2026, 01:38 PM UTC
We are working with our PaaS provider on a networking issue. We are seeing some services return to expected functionality and continue to work on a fix to restore Hosted Trust centers. We apologize for this issue and will provide additional updates as soon as possible.
- monitoring Jul 27, 2026, 01:52 PM UTC
Hosted Trust centers are functioning as expected and we continue to monitor the situation.
- resolved Jul 27, 2026, 02:00 PM UTC
We believe this issue is resolved and continue to monitor the situation.
Minor April 13, 2026 Elevated latency on question answering and search 1h 12m app.conveyor.com
Started Apr 13, 2026, 08:53 PM UTC· resolved Apr 13, 2026, 10:05 PM UTC
- identified Apr 13, 2026, 08:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 13, 2026, 09:53 PM UTC
A fix has been implemented and we're seeing response times decrease back to normal levels. We will continue to monitor for stability.
- resolved Apr 13, 2026, 10:05 PM UTC
This incident has been resolved.
Critical April 2, 2026 Errors on Hosted Trust Centers 2h 27m Hosted Trust Centers
Started Apr 02, 2026, 03:01 PM UTC· resolved Apr 02, 2026, 05:29 PM UTC
- investigating Apr 02, 2026, 03:01 PM UTC
Unfortunately this error has recurred with 502 errors on hosted Trust Centers. We are investigating with high priority.
- monitoring Apr 02, 2026, 03:03 PM UTC
The errors that recurred have now resolved and we continue to monitor the situation with Trust Centers up as expected.
- investigating Apr 02, 2026, 04:29 PM UTC
We are still seeing sporadic errors on Hosted Trust. Due to this, we are re-opening the investigation stage. We are working with our platform provider to zero in on the specific cause and determine next steps from there.
- identified Apr 02, 2026, 04:35 PM UTC
We have identified a potential fix to resolve these errors and are working on releasing it.
- monitoring Apr 02, 2026, 05:05 PM UTC
We have deployed a fix and are currently no longer observing DNS errors. We will continue to monitor for stability.
- resolved Apr 02, 2026, 05:29 PM UTC
This incident has been fully resolved. We have confirmed that DNS errors affecting Hosted Trust Centers are no longer occurring and the service is operating normally. We will continue to monitor to ensure ongoing stability. We apologize for any disruption this caused.
Notice March 26, 2026 Document Watermarking Service Disruption - Status Update – Hosted Trust Centers
Started Mar 26, 2026, 07:59 PM UTC· resolved Mar 26, 2026, 07:59 PM UTC
- resolved Mar 26, 2026, 07:59 PM UTC
On March 25th at 5:28pm ET we released a change to our watermarking service on Trust Centers. This change caused watermarks to be skipped on documents downloaded from Trust Centers. After identifying this issue, we rolled back the change at 7:52pm ET. Watermarks are now correctly being applied to documents. We initially indicated we would contact you directly within 24 hours with a list of impacted downloads. As we investigated, we identified that only a subset of PDF documents downloaded during that window did not have a watermark applied. We need additional time to complete our analysis and now plan to contact you by 5pm PT on Friday, March 27th with a list of any impacted document downloads. The service is fully operational and no action is required on your part.
Notice March 26, 2026 Document Watermarking Service Disruption – Hosted Trust Centers
Started Mar 26, 2026, 12:29 AM UTC· resolved Mar 26, 2026, 12:29 AM UTC
- resolved Mar 26, 2026, 12:29 AM UTC
On March 25th at 5:28pm ET we released a change to our watermarking service on Trust Centers. This change caused watermarks to be skipped on documents downloaded from Trust Centers. After identifying this issue, we rolled back the change at 7:52pm ET. Watermarks are now correctly being applied to documents. We are actively reviewing which documents were downloaded without a watermark applied. If your organization was affected, we will contact you directly within 24 hours with a list of impacted downloads. The service is fully operational and no action is required on your part.
Minor March 17, 2026 Intermittent 502 Bad Gateway on Hosted Trust Centers 2h 23m Hosted Trust Centers
Started Mar 17, 2026, 09:15 PM UTC· resolved Mar 17, 2026, 11:39 PM UTC
- investigating Mar 17, 2026, 09:15 PM UTC
We are seeing reports of intermittent 502 errors when accessing hosted Trust Centers. We have activated our Incident Response Plan and are investigating the possible cause of this disruption.
- monitoring Mar 17, 2026, 09:57 PM UTC
We have completed a restart of a failing service and we believe has resolved this issue. We continue to monitor the situation and identify a root cause.
- resolved Mar 17, 2026, 11:39 PM UTC
Our platform provider notified us that we experienced these intermittent connection failures related to DNS resolution issues on their end. This incident has been resolved and all services are functioning as expected.
Minor March 13, 2026 Investigating issues with Browser Extension 31m app.conveyor.com
Started Mar 13, 2026, 04:13 PM UTC· resolved Mar 13, 2026, 04:45 PM UTC
- investigating Mar 13, 2026, 04:13 PM UTC
We are currently investigating reports that the browser extension is not working for some users.
- resolved Mar 13, 2026, 04:45 PM UTC
We've identified the issue and have deployed a fix. We will continue monitoring.
Major December 4, 2025 Status Update - Trust Center Outage 1h 39m app.conveyor.com, Hosted Trust Centers
Started Dec 04, 2025, 08:20 PM UTC· resolved Dec 04, 2025, 10:00 PM UTC
- investigating Dec 04, 2025, 08:20 PM UTC
We are currently experiencing an outage affecting Trust Center access. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.
- investigating Dec 04, 2025, 08:25 PM UTC
We are currently experiencing an outage affecting Trust Center access. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.
- investigating Dec 04, 2025, 08:31 PM UTC
We have identified only a subset of Trust Centers are impacted and are working through our Incident Response process to identify and resolve the issue.
- monitoring Dec 04, 2025, 08:36 PM UTC
All Trust Centers are now operational and we continue to monitor this situation and identify a root case.
- monitoring Dec 04, 2025, 08:39 PM UTC
We are continuing to monitor for any further issues.
- identified Dec 04, 2025, 08:42 PM UTC
Unfortunately this issue has recurred for a subset of Trust Centers and continue to investigate with a high priority. We apologize for this disruption.
- monitoring Dec 04, 2025, 08:55 PM UTC
Trust Centers are operational and we continue to monitor this with a high priority.
- monitoring Dec 04, 2025, 09:04 PM UTC
We have identified that this issue has recurred but are working to address the underlying root cause with urgency to fully restore stable service to the impact set of Trust Centers. We apologize for this issue.
- monitoring Dec 04, 2025, 09:26 PM UTC
We have identified and addressed the root cause that led to this issue recurring. We believe that we have addressed the underlying issue, but continue to monitor and investigate.
- resolved Dec 04, 2025, 10:00 PM UTC
We believe this incident is fully resolved and apologize for the disruption.
Minor November 18, 2025 Intermittent Questionnaire File Import Failures 4h 39m app.conveyor.com
Started Nov 18, 2025, 02:08 PM UTC· resolved Nov 18, 2025, 06:48 PM UTC
- investigating Nov 18, 2025, 02:08 PM UTC
We’re experiencing intermittent failures with questionnaire file imports. Specifically, some .pdf and .docx files are failing to import. While the service remains generally available, users may see errors or timeouts when importing files. Other product areas remain unaffected. Failed imports will be automatically retried once service is restored, and no data loss is expected. We continue to investigate and resolve this issue.
- investigating Nov 18, 2025, 02:50 PM UTC
We are continuing to monitor this issue. We have also identified that questionnaire imports via Triage Agents (such as Slack) are delayed. Delayed/failed imports will be automatically retried once service is restored, and no data loss is expected.
- monitoring Nov 18, 2025, 04:17 PM UTC
We are no longer seeing any failures with importing questionnaires. We continue to monitor the situation and confirm that all questionnaires added during this time have kicked off with processing.
- resolved Nov 18, 2025, 06:48 PM UTC
We have confirmed that the limited number of failed imports during this time have all been resolved. The system is operating as expected.
Minor October 31, 2025 Web application at app.conveyor.com is exhibiting slowness 37m app.conveyor.com
Started Oct 31, 2025, 03:42 PM UTC· resolved Oct 31, 2025, 04:20 PM UTC
- investigating Oct 31, 2025, 03:42 PM UTC
We've identified a performance issue that is causing slowdowns on app.conveyor.com. We anticipate having a fix live within the next 30 minutes.
- investigating Oct 31, 2025, 04:05 PM UTC
We have deployed a fix. We will continue to monitor.
- monitoring Oct 31, 2025, 04:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 31, 2025, 04:20 PM UTC
This incident has been resolved.
Minor October 20, 2025 Delays with dashboards and certain integrations 7h 56m app.conveyor.com
Started Oct 20, 2025, 03:52 PM UTC· resolved Oct 20, 2025, 11:49 PM UTC
- monitoring Oct 20, 2025, 03:52 PM UTC
The Conveyor application remains functional during the AWS operational issue in US-East-1 (https://health.aws.amazon.com/health/status). However, the following dashboards and integrations are experiencing delays: - Summary metrics on the Conveyor Dashboard - Integrations powered by Paragon (Microsoft Teams, Notion, Hubspot) We continue to monitor the situation and will provide updates as the situation evolves.
- resolved Oct 20, 2025, 11:49 PM UTC
This incident has been resolved.
Minor September 29, 2025 Questionnaire File Import Failures - Recovering 2h 10m app.conveyor.com
Started Sep 29, 2025, 06:37 PM UTC· resolved Sep 29, 2025, 08:48 PM UTC
- identified Sep 29, 2025, 06:37 PM UTC
We’re experiencing failures with questionnaire file imports caused by an ongoing outage at our third-party provider. Users may see errors or timeouts when importing files; other product areas remain unaffected. We’ve identified the cause and are working with the provider. Failed imports will be automatically retried once service is restored, and no data loss is expected.
- monitoring Sep 29, 2025, 07:58 PM UTC
The third-party provider API has recovered and file imports are succeeding. We are continuing to monitor for issues.
- resolved Sep 29, 2025, 08:48 PM UTC
This incident has been resolved.
Minor August 21, 2025 Answer generation is unavailable 16m app.conveyor.com
Started Aug 21, 2025, 06:26 PM UTC· resolved Aug 21, 2025, 06:42 PM UTC
- investigating Aug 21, 2025, 06:26 PM UTC
We are currently investigating this issue.
- investigating Aug 21, 2025, 06:31 PM UTC
Answer generation has recovered. We are continuing to monitor for issues.
- investigating Aug 21, 2025, 06:31 PM UTC
We are continuing to investigate this issue.
- resolved Aug 21, 2025, 06:42 PM UTC
This incident has been resolved.
Critical August 15, 2025 Web application is experiencing downtime 3m app.conveyor.com
Started Aug 15, 2025, 05:12 PM UTC· resolved Aug 15, 2025, 05:15 PM UTC
- identified Aug 15, 2025, 05:12 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 15, 2025, 05:15 PM UTC
This incident has been resolved.
Minor July 22, 2025 Questionnaire import and export service is degraded 56m app.conveyor.com
Started Jul 22, 2025, 02:13 PM UTC· resolved Jul 22, 2025, 03:10 PM UTC
- investigating Jul 22, 2025, 02:13 PM UTC
We are currently seeing errors from our LLM provider and are actively investigating.
- investigating Jul 22, 2025, 02:17 PM UTC
Imports are intermittently succeeding. For any failed imports, we will ensure they are retried and successful.
- monitoring Jul 22, 2025, 02:47 PM UTC
Imports and exports are beginning to resolve independently. We're still monitoring for stability.
- resolved Jul 22, 2025, 03:10 PM UTC
The issue has been resolved.
Major May 9, 2025 Hosted Trust Center Disruption 13m app.conveyor.com
Started May 09, 2025, 04:40 PM UTC· resolved May 09, 2025, 04:53 PM UTC
- identified May 09, 2025, 04:40 PM UTC
The issue has been identified and a fix is currently being shipped
- identified May 09, 2025, 04:45 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 09, 2025, 04:53 PM UTC
The incident has been resolved.
Minor February 26, 2025 Question Answering Service Degraded 4m app.conveyor.com
Started Feb 26, 2025, 11:36 PM UTC· resolved Feb 26, 2025, 11:40 PM UTC
- identified Feb 26, 2025, 11:36 PM UTC
We have identified an issue with our LLM provider. The Eliminator service is currently unable to provide answers.
- identified Feb 26, 2025, 11:38 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 26, 2025, 11:40 PM UTC
This incident has been resolved.
Minor February 26, 2025 Elevated Errors from OpenAI 1h 32m app.conveyor.com
Started Feb 26, 2025, 02:14 PM UTC· resolved Feb 26, 2025, 03:47 PM UTC
- investigating Feb 26, 2025, 02:14 PM UTC
We are currently investigating elevated errors from OpenAI. This is impacting the speed of some automated question answering functionality. All other parts of the app remain functional.
- resolved Feb 26, 2025, 03:47 PM UTC
OpenAI has indicated a fix has been implemented and they are monitoring the results. Question answering in Conveyor should function as expected now.
Major December 12, 2024 Question Answering service is degraded 53m app.conveyor.com
Started Dec 12, 2024, 01:18 AM UTC· resolved Dec 12, 2024, 02:11 AM UTC
- identified Dec 12, 2024, 01:18 AM UTC
Due to an outage at our LLM provider, we are currently unable to perform question answering. We are monitoring the situation. All questions submitted during this period will be automatically processed when the outage is resolved.
- monitoring Dec 12, 2024, 02:01 AM UTC
Our LLM provider has recovered. We are monitoring and working down our question answering backlog.
- resolved Dec 12, 2024, 02:11 AM UTC
This incident has been resolved.