Convex incident

AI gateway unavailable

Critical Resolved View vendor source →

Convex experienced a critical incident on September 28, 2026 affecting AI Gateway, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 09:09 PM UTC
Resolved
Sep 28, 2026, 10:13 PM UTC
Duration
1h 3m
Detected by Pingoru
Sep 28, 2026, 09:09 PM UTC

Affected components

AI Gateway

Update timeline

  1. investigating Sep 28, 2026, 09:21 PM UTC

    We are currently investigating an issue that makes the AI gateway refuse requests.

  2. monitoring Sep 28, 2026, 09:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 28, 2026, 10:13 PM UTC

    An issue with an upstream provider caused requests to the AI Gateway to be rejected. The issue has been resolved and service has been restored. We apologize for the disruption.