ControlUp experienced a major incident on October 17, 2025 affecting US Region and US Region and 1 more component, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
US RegionUS RegionEMEA RegionEMEA RegionAPAC RegionAPAC Region
Update timeline
- investigating Oct 17, 2025, 02:25 AM UTC
We are currently investigating and issue impacting several organization's ability to access some of the Desktop and Apps products. More information will follow.
- identified Oct 17, 2025, 03:18 AM UTC
The issue has been identified and a fix is being implemented. Thank you for your patience
- monitoring Oct 17, 2025, 03:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 17, 2025, 04:11 AM UTC
The fix has been confirmed and the incident is resolved.