Contentstack incident

Contentstack - AWS NA - Entry List Page and Search

Minor Resolved View vendor source →

Contentstack experienced a minor incident on May 29, 2024 affecting Web Application, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2024, 06:04 PM UTC
Resolved
May 29, 2024, 08:38 PM UTC
Duration
2h 33m
Detected by Pingoru
May 29, 2024, 06:04 PM UTC

Affected components

Web Application

Update timeline

  1. investigating May 29, 2024, 06:04 PM UTC

    We are facing connectivity issue from our search provider. Customers may face issue with entry listing and search functionality on UI. We are working with our search provider to get a resolution. Please reach out to Contentstack support at [email protected] if you have any queries.

  2. investigating May 29, 2024, 06:54 PM UTC

    We are continuing to investigate the current issues with our search provider. Our team is working diligently to resolve this issue as quickly as possible. We appreciate your patience and will provide further updates as soon as we have more information. Thank you for your understanding.

  3. identified May 29, 2024, 07:51 PM UTC

    Our search provider has identified the issue and are currently exploring mitigation options.

  4. monitoring May 29, 2024, 08:05 PM UTC

    A fix has been implemented by the search provider and all services are restored, we are monitoring the results.

  5. resolved May 29, 2024, 08:38 PM UTC

    This incident has been resolved.