Contentstack incident

Contentstack Launch - AWS NA and AWS EU - Intermittent 502 response on Hosted websites

Notice Resolved View vendor source →

Contentstack experienced a notice incident on January 18, 2025 affecting Launch - Web Application and Launch - Web Application, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2025, 07:08 AM UTC
Resolved
Jan 18, 2025, 07:30 AM UTC
Duration
21m
Detected by Pingoru
Jan 18, 2025, 07:08 AM UTC

Affected components

Launch - Web ApplicationLaunch - Web Application

Update timeline

  1. monitoring Jan 18, 2025, 07:08 AM UTC

    Applications hosted on Launch are experiencing intermittent 502 errors on AWS NA and AWS EU region, we have identified and fixed the issue. To ensure uninterrupted service, we recommend customers experiencing this issue redeploy their sites. Alternatively, we advise a proactive redeployment to mitigate any potential impact. All other services remain unaffected. If you have any questions and/or concerns, please engage with our support team through https://www.contentstack.com/customers/support/ or email us at [email protected].

  2. resolved Jan 18, 2025, 07:30 AM UTC

    This incident has been resolved. To ensure uninterrupted service, we recommend that customers experiencing this issue redeploy their sites. Alternatively, a proactive redeployment is advised to mitigate any potential impact.