ContentSquare incident

Some Shopify customers using legacy pixel methods may not be seeing data collected on sandbox iframes

ContentSquare experienced a minor incident on June 5, 2026 affecting Dashboards and Journey Analysis and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started: Jun 05, 2026, 01:17 PM UTC
Resolved: Jun 05, 2026, 02:47 PM UTC
Duration: 1h 29m
Detected by Pingoru: Jun 05, 2026, 01:17 PM UTC

Affected components

DashboardsJourney AnalysisFunnelZoning Analysis

Update timeline

identified Jun 05, 2026, 01:17 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 05, 2026, 02:15 PM UTC

A fix has been implemented and we are monitoring the results. Please note that Shopify customers who have installed the Contentsquare Shopify Partner App were not impacted. For those customers on legacy Shopify setup we recommend you install the new app and remove your old custom pixel workaround. Please follow the installation guide to switch over (https://docs.contentsquare.com/en/web/#shopify).
resolved Jun 05, 2026, 02:47 PM UTC

This incident has been resolved.