ContentSquare incident
Some Shopify customers using legacy pixel methods may not be seeing data collected on sandbox iframes
Resolved after 1 hour 29 minutes, affecting Dashboards and Journey Analysis and 1 more, on June 5, 2026.
A fix has been implemented and we are monitoring the results. Please note that Shopify customers who have installed the Contentsquare Shopify Partner App were not impacted. For those customers on legacy Shopify setup we recommend you install the new app and remove your old custom pixel workaround. Please follow the installation guide to switch over (https://docs.contentsquare.com/en/web/#shopify).
Affected components
Update timeline
- identified Jun 05, 2026, 01:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 05, 2026, 02:15 PM UTC
A fix has been implemented and we are monitoring the results. Please note that Shopify customers who have installed the Contentsquare Shopify Partner App were not impacted. For those customers on legacy Shopify setup we recommend you install the new app and remove your old custom pixel workaround. Please follow the installation guide to switch over (https://docs.contentsquare.com/en/web/#shopify).
- resolved Jun 05, 2026, 02:47 PM UTC
This incident has been resolved.
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