ContentSquare incident

CSLive + Zoning: Screenshots taken in CSLive may not save in Zoning

Notice Resolved View vendor source →

ContentSquare experienced a notice incident on August 25, 2025 affecting Zoning Analysis, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 05:59 PM UTC
Resolved
Aug 25, 2025, 09:55 PM UTC
Duration
3h 55m
Detected by Pingoru
Aug 25, 2025, 05:59 PM UTC

Affected components

Zoning Analysis

Update timeline

  1. investigating Aug 25, 2025, 05:59 PM UTC

    Some users may experience an issue in Contentsquare currently where taking new screenshots fails to load assets properly after being saved inside the zoning module. We are currently investigating. If you are experiencing the issue, please consider using the following options: - Leverage existing Retroactive Snapshots - Use the screenshot process available in CSLive to save a screenshot - Temporarily disable the CSLive Chrome extension

  2. resolved Aug 25, 2025, 09:55 PM UTC

    The issue has been resolved by a rollback. If for some reason you are still encountering an issue, please update CS Live to the latest version.