ContentSquare incident
Alerts: Email updates may not have been sent as expected
ContentSquare experienced a notice incident on August 21, 2025 affecting Alerts, lasting 4d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2025, 03:57 PM UTC
On August 21st, our email server was offline from approximately 2 AM EDT to 11 AM EDT. This outage prevented all emails from being sent, including scheduled alerts. Our team has since resolved the issue and email services have been fully restored. We have confirmed that new alerts are now being sent out as expected. We are currently investigating the root cause and evaluating whether to resend the alerts that were not delivered during the outage. We will provide another update once we have more information.
- monitoring Aug 21, 2025, 07:01 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 21, 2025, 07:01 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 22, 2025, 01:45 PM UTC
We're continuing to monitor the situation. Email alerts have been sending as expected since the fix was implemented. To avoid confusion, we will not be re-triggering the old alerts, as they are now out of date. You can review all alerts that were triggered during the impacted period (August 21st, 2 AM - 11 AM EDT) on your Alerts page within the platform.
- monitoring Aug 25, 2025, 05:58 PM UTC
We are continuing to monitor for any potential issues. All emails sent without issue over the weekend.
- resolved Aug 26, 2025, 01:26 PM UTC
We are now confident we have remediated this Incident and are closing it out.