ContentSquare experienced a major incident on August 26, 2025 affecting Voice of Customer, lasting 19h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Voice of Customer
Update timeline
- investigating Aug 26, 2025, 05:05 PM UTC
Some users may be experiencing issues with the VoC feature in Contentsquare. This can include being unable to create new surveys, apply customizations, or use some response filters. We are actively investigating.
- investigating Aug 26, 2025, 08:28 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 27, 2025, 11:44 AM UTC
A fix was released for this issue on August 27th at 14:45 EDT. We are continuing to monitor it.
- resolved Aug 27, 2025, 12:46 PM UTC
This issue has been resolved.