ContentSquare experienced a major incident on August 26, 2025 affecting Voice of Customer, lasting 18h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Voice of Customer
Update timeline
- investigating Aug 26, 2025, 08:31 PM UTC
We're currently investigating an issue where User Attributes can't be accessed in Insights Site Settings, as well as an "Error when fetching User Attributes" message which prevents the use of Session Filters. Our engineers are working to fix the issue ASAP and we will update here with any new information to share. Thanks for bearing with us!
- investigating Aug 27, 2025, 12:46 PM UTC
We are continuing to investigate this issue.
- resolved Aug 27, 2025, 03:08 PM UTC
We have identified the cause of the issue and resolved it. If you experience any further issues, please contact Support.