some of customers might not able access all Synthetic Monitorings features.
Affected: Web Performance
Timeline · 1 update
- resolved Sep 25, 2026, 11:03 AM UTC
This incident has been resolved.
ContentSquare Outage History
ContentSquare is up right nowContentSquare had 55 outages in the last 2 years totaling 352h 58m of downtime, averaging 2.3 incidents per month.
There were 55 ContentSquare outages since October 9, 2025 totaling 352h 58m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Issue affecting Share Zoning Feature
Affected: Zoning Analysis
Timeline · 2 updates
- investigating Sep 24, 2026, 03:11 PM UTC
We are investigating an issue affecting the Share Zoning feature. Customers may currently be unable to share zoning analyses. We will provide updates as more information becomes available.
- resolved Sep 24, 2026, 08:50 PM UTC
This incident has been resolved.
Unable to take zoning snapshot within Session Replay
Affected: Session Replay
Timeline · 2 updates
- investigating Sep 22, 2026, 04:05 PM UTC
Users unable to take Zoning Snapshots within session replay. Our team is currently investigating
- resolved Sep 22, 2026, 05:52 PM UTC
This incident has been resolved.
CS live users might not able to change criteria in page analyzer
Affected: CS Live
Timeline · 2 updates
- investigating Sep 22, 2026, 09:51 AM UTC
We are currently investigating this issue.
- resolved Sep 22, 2026, 05:39 PM UTC
This incident has been resolved.
Revenue Data Discrepancy for Multi-Currency Accounts in AWS EU
Affected: Dashboards
Timeline · 1 update
- resolved Sep 18, 2026, 03:18 PM UTC
This incident has been resolved.
Error Analysis: Encrypted API Response Details Missing
Timeline · 1 update
- resolved Sep 14, 2026, 12:57 PM UTC
Some customers may see missing API response details in Error Analysis when those details are configured to be encrypted. Errors themselves are still being captured.
Unable to save zonings from cs-live on latest chrome version
Affected: CS Live
Timeline · 3 updates
- investigating Sep 03, 2026, 12:28 PM UTC
We are currently investigating this issue.
- identified Sep 03, 2026, 01:58 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 03, 2026, 03:43 PM UTC
A new version of CS Live is now available, resolving this issue. Please update to the latest version to apply the fix.
External segment integrations unavailable - sync errors and segment creation blocked
Affected: Dashboards
Timeline · 6 updates
- identified Aug 04, 2026, 12:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 04, 2026, 04:11 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 06, 2026, 06:50 AM UTC
The core issue has been resolved, though minor visual display errors may temporarily persist. We are currently finalizing a UI fix and backfilling missing data from August 2nd–3rd.
- monitoring Aug 06, 2026, 12:53 PM UTC
Core operations have returned to normal. Our team is actively processing a data backfill to restore missing records from August 2nd–3rd.
- monitoring Aug 07, 2026, 07:52 AM UTC
Our team is actively processing a data backfill to restore missing records from August 2nd–3rd.
- resolved Aug 14, 2026, 10:23 AM UTC
This incident has been resolved.
Unable to create new Zonings or Heatmaps
Affected: Zoning Analysis
Timeline · 4 updates
- investigating Jul 27, 2026, 01:16 PM UTC
We are currently investigating this issue.
- identified Jul 27, 2026, 01:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 27, 2026, 02:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 27, 2026, 02:38 PM UTC
This incident has been resolved.
Dashboard date filter not refreshing data on change
Affected: Dashboards
Timeline · 3 updates
- identified Jul 21, 2026, 02:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 21, 2026, 04:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 21, 2026, 04:11 PM UTC
This incident has been resolved.
App not loading after login
Affected: Dashboards
Timeline · 2 updates
- investigating Jul 15, 2026, 02:35 PM UTC
We are currently investigating an issue where some users are getting stuck on a blank loading screen after attempting to log in
- resolved Jul 15, 2026, 03:19 PM UTC
This incident has been resolved
Impact Module: Analysis Context conditions aren't being carried through when sharing the Impact URL or using the Quantify shortcut
Affected: Impact
Timeline · 3 updates
- investigating Jul 14, 2026, 11:43 AM UTC
We are currently investigating this issue.
- identified Jul 14, 2026, 11:44 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 14, 2026, 12:53 PM UTC
This incident has been resolved.
Weekly Insights | Users getting duplicate alert emails
Affected: Insights
Timeline · 5 updates
- identified Jul 14, 2026, 11:34 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 14, 2026, 11:37 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 14, 2026, 11:43 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 15, 2026, 08:27 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 15, 2026, 08:27 AM UTC
This incident has been resolved.
we experienced a latency data in today for 1 hour (12:25–13:52 UTC), The team is on it and a fix is in progress
Timeline · 2 updates
- identified Jun 29, 2026, 04:17 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 30, 2026, 12:47 AM UTC
This incident has been resolved.
Issue with Mobile Snapshot Rendering
Affected: Zoning Analysis
Timeline · 3 updates
- investigating Jun 25, 2026, 11:31 AM UTC
Some customers are seeing mobile snapshots fail to load. The issue is isolated to zoning containing a combination of both mobile and desktop snapshots
- identified Jun 25, 2026, 11:44 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 25, 2026, 01:59 PM UTC
This issue has been resolved
Bot view on CS Live isn't loading
Affected: CS Live
Timeline · 3 updates
- identified Jun 22, 2026, 12:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 22, 2026, 05:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 23, 2026, 06:17 AM UTC
This incident has been resolved.
Delayed Data Processing (EU Azure Infrastructure)
Affected: AlertsZoning AnalysisSession ReplayImpact
Timeline · 2 updates
- monitoring Jun 12, 2026, 11:21 AM UTC
Our data processing infrastructure for European Azure hosted customers is running behind, which is causing inaccuracies in the reporting tools. No data has been lost, and the system should catch up shortly
- resolved Jun 12, 2026, 12:26 PM UTC
This incident has been resolved.
Platform Accessibility Issues
Affected: Journey AnalysisPage ComparatorZoning AnalysisSession ReplayVoice of Customer
Timeline · 3 updates
- investigating Jun 10, 2026, 12:04 PM UTC
We are currently investigating reports of users experiencing difficulties logging in or accessing the platform
- monitoring Jun 10, 2026, 12:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2026, 01:23 PM UTC
This incident has been resolved.
Missing VOC Responses
Affected: Voice of Customer
Timeline · 1 update
- resolved Jun 12, 2026, 09:04 AM UTC
We experienced a temporary issue where some VOC responses may not have been captured between 12:00 UTC and 14:20 UTC on June 10th. System performance has since returned to normal.
Degraded Geolocation Data Accuracy in Azure East US
Affected: Journey AnalysisPage ComparatorZoning AnalysisError Analysis
Timeline · 1 update
- resolved Jun 09, 2026, 01:06 PM UTC
This incident has been resolved.
Some Shopify customers using legacy pixel methods may not be seeing data collected on sandbox iframes
Affected: DashboardsJourney AnalysisFunnelZoning Analysis
Timeline · 3 updates
- identified Jun 05, 2026, 01:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 05, 2026, 02:15 PM UTC
A fix has been implemented and we are monitoring the results. Please note that Shopify customers who have installed the Contentsquare Shopify Partner App were not impacted. For those customers on legacy Shopify setup we recommend you install the new app and remove your old custom pixel workaround. Please follow the installation guide to switch over (https://docs.contentsquare.com/en/web/#shopify).
- resolved Jun 05, 2026, 02:47 PM UTC
This incident has been resolved.
Customers with User Lifecycle are experiencing slightly longer-than-normal query times
Affected: Product Analytics
Timeline · 3 updates
- identified Jun 02, 2026, 09:57 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 02, 2026, 03:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 02, 2026, 07:48 PM UTC
This incident has been resolved.
Dashboards widgets aren't loading
Affected: Dashboards
Timeline · 3 updates
- investigating May 28, 2026, 07:39 AM UTC
We are currently investigating this issue.
- monitoring May 28, 2026, 08:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 28, 2026, 09:23 AM UTC
This incident has been resolved.
CS Live may have loading issues
Affected: Zoning AnalysisCS Live
Timeline · 5 updates
- investigating May 26, 2026, 12:38 PM UTC
We are currently investigating this issue.
- investigating May 26, 2026, 01:04 PM UTC
We are continuing to investigate this issue.
- identified May 26, 2026, 04:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 26, 2026, 06:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2026, 09:46 AM UTC
This incident has been resolved.
Alerts | Users getting duplicate alert emails
Affected: Alerts
Timeline · 1 update
- resolved May 26, 2026, 09:41 AM UTC
This incident has been resolved.