Constant Contact had 38 outages in the last 2 years totaling 83h 24m of downtime — averaging 1.6 incidents per month.
There were 38 Constant Contact outages since May 20, 2024 totaling 83h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing a delay in the sending of some campaigns. Our team is actively working to resolve the issue. Please be assured that all scheduled campaigns will send as planned.
This incident has been resolved.
The issue has been resolved
We are currently investigating an issue that is causing slow loading times across our site and website loading issues. We understand the impact this may have on your experience, and our team is working diligently to identify and resolve the root cause.
This incident has been resolved.
This incident has been resolved. Customers experienced unexpected behavior specifically impacting email tracking functionality. Please note that email delivery was not impacted; your messages were successfully sent and received as intended. Our team identified the tracking issue and immediately restored the system to its full, stable state. All tracking data is now flowing as expected.
We are currently experiencing delays when attempting to deliver emails. Our engineers are aware of the inconvenience and are working towards a resolution.
This incident has been resolved and all delayed mail has been sent.
We're currently experiencing an issue that may cause a delay in sending your emails. We're working on resolving it as quickly as possible. Please note that campaigns should not be unscheduled and rescheduled, as that will put them further back in the queue.
Campaigns are now sending normally.
Some users may experience delays when sending emails to Microsoft hosted email addresses. Currently, there is a Microsoft outage that may impact when email is received. We are monitoring the situation. https://status.cloud.microsoft/
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing delays when attempting to deliver test emails. Our engineers are aware of the inconvenience and are working towards a resolution.
Test mail delivery has resumed and there should be no further delays.
Some customers using SMS as their authentication method to log in to Constant Contact accounts may encounter difficulties in receiving the SMS notification. While the investigation into this issue is ongoing, you can opt for push notification as an alternative authentication method to access your account.
We are continuing to investigate this issue.
An update has been made, and we will continue to monitor the issue.
This incident has been resolved.
We are aware of an issue preventing some customers from successfully logging in and navigating our site. Our team is actively working to resolve the issue as quickly as possible, and we apologize for the disruption.
This incident has been resolved
We are currently investigating reports of intermittent navigation issues affecting some customers. Our team is actively working to identify and resolve the root cause. We apologize for the disruption as we work to resolve this issue.
This incident has been resolved and we will continue to monitor the issue.
Some customers may currently be encountering difficulties loading Social pages. We are actively working to resolve this issue.
This incident has been resolved.
We are aware of an issue preventing some customers from viewing drill-down reports. We are actively working to resolve the issue.
The issues accessing campaign reporting have been resolved.
The Constant Contact community pages are currently experiencing loading issues for users. Teams are actively investigating the issue.
The issue has been resolved.
Some customers may currently be encountering difficulties loading Social pages and Landing pages. We are actively working to resolve this issue.
Issues loading Social pages and Landing pages has been resolved.
We are currently experiencing issues affecting customers ability to change payment methods or make payments. Customers may encounter an error when attempting to process payments. We appreciate your patience as we work to resolve this issue.
We have resolved the issue with billing, and payments are processing normally.
We are currently experiencing issues with accessing our main site, constantcontact.com. Please access our services through https://login.constantcontact.com, which is working as expected. We are working to resolve this as quickly as possible.
This incident has been resolved and the website is working normally again.
We are currently experiencing issues affecting customers logging into accounts, navigating the site is slower than expected and sending email campaigns may be delayed. We appreciate your patience as we work to resolve this issue.
The root cause has been identified and repaired. All delayed mail has been processed, and login function has been restored.
We are experiencing an issue with generating new access tokens. Requests to obtain tokens for our V3 API are currently returning HTTP 400, with the errorSummary "Bad request. Accept and/or Content-Type headers likely do not match supported values." Existing tokens are not affected. Our engineers are aware of this issue and working to resolve it as quickly as possible
The root cause of this issue has been identified and resolved. Token generation function has been restored.
Currently, some customers are experiencing slow and intermittent page loads upon logging into their accounts. Teams are actively working to resolve this issue.
Stability has been restored for users experiencing slowness after logging into accounts and for users navigating within the site.
Some of our customers are experiencing issues logging into their accounts. We are working to resolve this as quickly as possible.
Login functionality has been restored for the affected users.
LinkedIn is experiencing a production outage to their service. As a result customers may notice issues with connecting new LinkedIn accounts or issues with their currently connected LinkedIn Accounts. We are actively monitoring the situation.
This incident has been resolved.
We are currently experiencing an issue causing customers to not be able to log in to their accounts. We are working to resolve the issue as soon as possible.
Login functionality has been restored
We are currently experiencing issues posting to Facebook and Instagram. This is due to a Meta outage and we are actively monitoring the situation.
This incident has been resolved.
Some of our customers are experiencing a delay in sending email campaigns. We are working to resolve this as quickly as possible.
We are continuing to investigate this issue.
A fix has been implemented and mail is sending as expected.
This incident has been resolved.