Constant Contact incident

Issues with billing and making payments

Constant Contact experienced a major incident on August 4, 2025 affecting My Account & Billing, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started: Aug 04, 2025, 10:06 PM UTC
Resolved: Aug 05, 2025, 01:13 AM UTC
Duration: 3h 6m
Detected by Pingoru: Aug 04, 2025, 10:06 PM UTC

Affected components

My Account & Billing

Update timeline

investigating Aug 05, 2025, 12:44 AM UTC

We are currently experiencing issues affecting customers ability to change payment methods or make payments. Customers may encounter an error when attempting to process payments. We appreciate your patience as we work to resolve this issue.
resolved Aug 05, 2025, 01:18 AM UTC

We have resolved the issue with billing, and payments are processing normally.