ConnectWise experienced a minor incident on April 29, 2026 affecting Documentation and x360Sync (APAC) and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Documentationx360Sync (APAC)x360Sync (EMEA)x360Sync (North America)x360Sync (All Regions)x360Sync (Other Regions)
Update timeline
- investigating Apr 29, 2026, 11:48 AM UTC
We are experiencing a possible issue with UserDocs on the ConnectWise University that appears to be causing users to get a 502 error when trying to access the Docs. We will follow up with more information soon.
- monitoring Apr 29, 2026, 11:58 AM UTC
A fix has been implemented and we are monitoring the results.