ConnectWise incident

Investigating - UserDocs 502 Error

Minor Resolved View vendor source →
Started
Apr 29, 2026, 11:48 AM UTC
Resolved
Apr 29, 2026, 12:41 PM UTC
Duration
52m
Detected by Pingoru
Apr 29, 2026, 11:48 AM UTC

Affected components

Documentationx360Sync (APAC)x360Sync (EMEA)x360Sync (North America)x360Sync (All Regions)x360Sync (Other Regions)

Update timeline

  1. investigating Apr 29, 2026, 11:48 AM UTC

    We are experiencing a possible issue with UserDocs on the ConnectWise University that appears to be causing users to get a 502 error when trying to access the Docs. We will follow up with more information soon.

  2. monitoring Apr 29, 2026, 11:58 AM UTC

    A fix has been implemented and we are monitoring the results.

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