Conferma Outage History

Started Nov 26, 2025, 12:04 PM UTC· resolved Dec 01, 2025, 09:34 AM UTC

1. monitoring Nov 26, 2025, 12:04 PM UTC

   We are currently experiencing higher-than-usual demand when importing transaction data files, which may cause delays in downstream processes. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.

2. monitoring Nov 27, 2025, 09:44 AM UTC

   Delays to processing may be experienced through today as the system processes the backlog. Multiple factors have contributed to an increased load on the system creating a backlog. A issue which has also compounded processing has been identified and necessary action taken to prevent further impact and to improve processing. Thank you for your continued patience.

3. monitoring Nov 27, 2025, 03:57 PM UTC

   You may experience delays in processing today as the system works through the backlog. Please be aware that data not yet processed could temporarily impact reporting accuracy. Thank you for your continued patience while we complete this recovery.

4. monitoring Nov 28, 2025, 10:43 AM UTC

   Excellent progress has made with processing the transaction import queue, however, delays in processing could still be experienced through today as the system continues to work through the outstanding transaction files. Please note that any unprocessed data may temporarily affect the accuracy of both Handoff and Snap reporting. Thank you for your continued patience while we complete this recovery.

5. monitoring Nov 28, 2025, 04:36 PM UTC

   We’ve made excellent progress in processing the transaction import queue; however, some delays may still occur as the system continues working through the remaining transaction files. Recovery efforts are ongoing and are expected to continue into the weekend. Please note that any unprocessed data may temporarily impact the accuracy of both Handoff and Snap reporting. Thank you for your continued patience and understanding as we complete this recovery. We’ll provide further updates as progress continues.

6. resolved Dec 01, 2025, 09:34 AM UTC

   We’ve made excellent progress in clearing the transaction import queue, and the recovery process is now complete. All remaining transaction files have been processed successfully. Thank you for your patience and understanding throughout this recovery effort.

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Started Nov 19, 2025, 11:06 AM UTC· resolved Nov 26, 2025, 01:26 PM UTC

1. investigating Nov 19, 2025, 11:06 AM UTC

   Conferma is currently supporting JP Morgan with a connectivity issue impacting the delivery of data files. We appreciate your patience and understanding.

2. identified Nov 21, 2025, 02:50 PM UTC

   The cause of the issue has been identified and the fix is being progressed. We’ll provide further updates as we make progress. Thank you for your continued patience.

3. resolved Nov 26, 2025, 01:26 PM UTC

   Connectivity has been re-established, datafiles have been collected and successfully processed. We apologise for the inconvenience and thank you for your patience.

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Started Nov 18, 2025, 11:48 AM UTC· resolved Nov 19, 2025, 08:15 AM UTC

1. investigating Nov 18, 2025, 11:48 AM UTC

   We are currently experiencing intermittent service degradation due an ongoing issue with our upstream network services provider Cloudflare. Further update to follow.

2. monitoring Nov 18, 2025, 02:52 PM UTC

   Our network service provider, Cloudflare, has confirmed that a fix has been implemented and the incident is believed to be resolved. We will continue monitoring for any errors to ensure all services remain fully operational. We apologise for the inconvenience and thank you for your patience.

3. resolved Nov 19, 2025, 08:15 AM UTC

   No further issues identified during monitoring. We apologise for the inconvenience and thank you for your patience.

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Started Oct 08, 2025, 08:52 AM UTC· resolved Nov 27, 2025, 05:17 PM UTC

1. identified Oct 08, 2025, 08:52 AM UTC

   On October 8th monitoring detected an increase in outgoing SMS traffic. The cause was identified and the necessary action take to isolate both of the affected regions - Indonesia and Philippines. Impact: Some users in Indonesia and the Philippines may encounter issues during setup and validation of the Conferma mobile app, where a One-Time Password (OTP) is required. We’ll provide further updates as we make progress toward full resolution.

2. monitoring Oct 20, 2025, 01:03 PM UTC

   The elevated SMS traffic levels in both the Indonesia and Philippines regions has now ceased and normal service has been restored. We will continue to monitor the traffic for the remainder of the week. We apologise for the inconvenience and thank you for your patience.

3. monitoring Oct 24, 2025, 08:57 AM UTC

   Traffic in both the Indonesia and Philippines regions continue to be at normal levels. We will continue to monitor the service over the weekend. We apologise for the inconvenience and thank you for your patience.

4. monitoring Oct 28, 2025, 01:56 PM UTC

   We continue to review SMS traffic levels in both the Indonesia and Philippines regions. Our team will maintain close monitoring to ensure continued stability.

5. monitoring Oct 31, 2025, 03:59 PM UTC

   We are experiencing OTP delivery issues to both the Indonesia and Philippine regions at this time. We will continue to monitor the service over the weekend. We apologise for the inconvenience and thank you for your patience.

6. monitoring Nov 12, 2025, 12:12 PM UTC

   We are continuing to experience OTP delivery issues affecting both the Indonesia and Philippines regions. Our team will keep monitoring the service. We apologise for any inconvenience caused and appreciate your patience.

7. resolved Nov 27, 2025, 05:17 PM UTC

   This incident has been resolved.

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