Concentric Health incident
Google Cloud issue affecting consent events and opening PDFs
Resolved after 1 hour 41 minutes, affecting Clinician application and Patient application, on June 12, 2025.
The issue has been resolved, with Concentric currently working as expected. Google Cloud updates regarding the incident at: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
Affected components
Update timeline
- investigating Jun 12, 2025, 06:22 PM UTC
We are currently seeing issues with a Google Cloud outage meaning that creating and opening PDFs are frequently failing. This will be blocking consent events in both clinician and patient applications. We are investigating and awaiting information from Google Cloud regarding resolution. Please switch to Business Continuity Plans pending further update.
- investigating Jun 12, 2025, 06:23 PM UTC
We are continuing to investigate this issue.
- identified Jun 12, 2025, 06:38 PM UTC
This appears to be a widespread incident affecting a large number of services across the internet, including across Google's products. We are awaiting further information from Google Cloud and/or resolution of the incident.
- resolved Jun 12, 2025, 07:41 PM UTC
The issue has been resolved, with Concentric currently working as expected. Google Cloud updates regarding the incident at: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
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