Concentric Health Outage History
Concentric Health is up right nowPingoru has recorded 9 incidents for Concentric Health: 2 in the last 12 months and 0 in the last 90 days.
Incidents, newest first
Notice June 10, 2026 Temporary database access issue 31m Clinician application, Patient application
Started Jun 10, 2026, 08:11 AM UTC· resolved Jun 10, 2026, 08:43 AM UTC
- investigating Jun 10, 2026, 08:11 AM UTC
We can see that users are seeing errors when attempting to use Concentric, and we are currently investigating. Further updates will be provided when available. Please revert to business continuity plans as appropriate.
- monitoring Jun 10, 2026, 08:13 AM UTC
Concentric appears to be back functioning normally. We will continue to monitor and investigate the root cause.
- resolved Jun 10, 2026, 08:43 AM UTC
Analysis of our logs shows that the system was partially degraded between 09:03 and 09:10, with normal service since 09:10. We are investigating for any root cause and will update the incident with any findings.
Critical March 16, 2026 Issues with creating consent episodes and passing messages through integration 17m Clinician application, Patient application
Started Mar 16, 2026, 07:46 AM UTC· resolved Mar 16, 2026, 08:03 AM UTC
- investigating Mar 16, 2026, 07:46 AM UTC
There is currently an issue with creating consent episodes in Concentric. Users are able to view existing episodes, and complete consent episodes, but are unable to create episodes. Certain types of integrations are also affected. We are investigating the issue and will update when the issue and resolution time is understood.
- monitoring Mar 16, 2026, 07:51 AM UTC
The issue was identified, and the affected components have been restarted. This appears to have resolved the issue. We are continuing to monitor the application logs.
- resolved Mar 16, 2026, 08:03 AM UTC
All services are working normally. All consent summary PDFs that failed to send via integrations during the incident have now been delivered. We will update this incident record further once the root cause is fully understood.
Notice October 20, 2025 Twilio/AWS outage impacting SMS delivery — resolved 2h Clinician application
Started Oct 20, 2025, 07:20 AM UTC· resolved Oct 20, 2025, 09:20 AM UTC
- resolved Oct 20, 2025, 10:13 AM UTC
Between 08:20 – 10:20 BST, 20 Oct 2025, Concentric was unable to send consent information via SMS due to an issue affecting our SMS delivery partner, Twilio. This was part of a widescale AWS outage impacting multiple internet services. When attempting to send consent information to only a mobile number, users saw an error message indicating that the message couldn’t be sent. In addition, a banner was displayed within Concentric from 09:55 until resolution to inform all users of the issue and provide guidance. Email delivery of consent information was unaffected, and Concentric otherwise remained fully operational. Unfortunately, it was not possible to update this Statuspage during the incident, as it was also impacted by the wider AWS outage. Therefore, only this resolved update has been added to the incident record. All SMS messages have been sending successfully since 10:20 BST, 20 Oct 2025, and the issue is now fully resolved. For reference, Twilio’s incident report is available here: https://status.twilio.com/incidents/2mjg0mr2pf29
Critical October 9, 2025 Clinician application downtime - 9 Oct 2025 14m Clinician application
Started Oct 09, 2025, 12:38 PM UTC· resolved Oct 09, 2025, 12:52 PM UTC
- investigating Oct 09, 2025, 12:38 PM UTC
We are aware that the clinician application is currently not responding, and we are investigating the issue. Please follow your business continuity plan, pending further updates.
- resolved Oct 09, 2025, 12:52 PM UTC
The clinician application is back functioning as usual. We will provide a further update on this incident when the cause is fully understood.
Critical June 12, 2025 Google Cloud issue affecting consent events and opening PDFs 1h 41m Clinician application, Patient application
Started Jun 12, 2025, 06:00 PM UTC· resolved Jun 12, 2025, 07:41 PM UTC
- investigating Jun 12, 2025, 06:22 PM UTC
We are currently seeing issues with a Google Cloud outage meaning that creating and opening PDFs are frequently failing. This will be blocking consent events in both clinician and patient applications. We are investigating and awaiting information from Google Cloud regarding resolution. Please switch to Business Continuity Plans pending further update.
- investigating Jun 12, 2025, 06:23 PM UTC
We are continuing to investigate this issue.
- identified Jun 12, 2025, 06:38 PM UTC
This appears to be a widespread incident affecting a large number of services across the internet, including across Google's products. We are awaiting further information from Google Cloud and/or resolution of the incident.
- resolved Jun 12, 2025, 07:41 PM UTC
The issue has been resolved, with Concentric currently working as expected. Google Cloud updates regarding the incident at: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
Major April 16, 2025 Slow database migration leading to 5 minutes unavailability 11m
Started Apr 16, 2025, 06:30 PM UTC· resolved Apr 16, 2025, 06:41 PM UTC
- resolved Apr 16, 2025, 07:44 PM UTC
Five minutes of unavailability between 19:41:02 – 19:46:12. This occurred due to a slow database migration during production release, which was not anticipated. All systems fully operational from 19:46:12.