Concentric Health incident
Issues with creating consent episodes and passing messages through integration
Resolved after 17 minutes, affecting Clinician application and Patient application, on March 16, 2026.
All services are working normally. All consent summary PDFs that failed to send via integrations during the incident have now been delivered. We will update this incident record further once the root cause is fully understood.
Affected components
Update timeline
- investigating Mar 16, 2026, 07:46 AM UTC
There is currently an issue with creating consent episodes in Concentric. Users are able to view existing episodes, and complete consent episodes, but are unable to create episodes. Certain types of integrations are also affected. We are investigating the issue and will update when the issue and resolution time is understood.
- monitoring Mar 16, 2026, 07:51 AM UTC
The issue was identified, and the affected components have been restarted. This appears to have resolved the issue. We are continuing to monitor the application logs.
- resolved Mar 16, 2026, 08:03 AM UTC
All services are working normally. All consent summary PDFs that failed to send via integrations during the incident have now been delivered. We will update this incident record further once the root cause is fully understood.
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