Computers and Structures Outage History

Computers and Structures is up right now

Computers and Structures had 4 outages in the last 2 years totaling 10h 3m of downtime, averaging 0.2 incidents per month.

There were 4 Computers and Structures outages since December 2, 2025 totaling 10h 3m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.csiamerica.com

Major October 15, 2026

Service Disruption affecting CSI Website, CSI Customer Center and license checkout

Detected by Pingoru
Oct 15, 2026, 02:19 PM UTC
Resolved
Oct 15, 2026, 04:08 PM UTC
Duration
1h 48m
Affected: LICENSING | Cloud Sign-inLICENSING | TrialWEBSITE | Customer Center
Timeline · 3 updates
  1. investigating Oct 15, 2026, 02:19 PM UTC

    The CSI website and CSI Customer Center are experience service disruptions. This is due to an outage of the host infrastructure. Trial licenses may not be available and license checkout is not available.

  2. monitoring Oct 15, 2026, 03:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 15, 2026, 04:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 12, 2026

Cloud Sign-in Licensing and the CSI Customer Center are down. We are investigating the issue.

Detected by Pingoru
Mar 12, 2026, 11:37 AM UTC
Resolved
Mar 12, 2026, 01:27 PM UTC
Duration
1h 49m
Affected: LICENSING | Cloud Sign-inLICENSING | TrialWEBSITE | Customer Center
Timeline · 2 updates
  1. identified Mar 12, 2026, 11:37 AM UTC

    Cloud Sign-in Licensing and the CSI Customer Center are experiencing degraded service. We have identified the issue and are working on a permanent fix.

  2. resolved Mar 12, 2026, 01:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 2, 2026

Cloud Sign-in Licensing and Customer Center Down

Detected by Pingoru
Mar 02, 2026, 12:33 PM UTC
Resolved
Mar 02, 2026, 05:59 PM UTC
Duration
5h 25m
Affected: LICENSING | Cloud Sign-inLICENSING | TrialWEBSITE | Customer Center
Timeline · 5 updates
  1. investigating Mar 02, 2026, 12:33 PM UTC

    Cloud Sign-in Licensing and the CSI Customer Center are down. We are investigating the issue.

  2. identified Mar 02, 2026, 02:48 PM UTC

    The issue has been identified and is related to a cloud infrastructure outage. CSI software using Cloud Sign-in Licensing should now work.

  3. monitoring Mar 02, 2026, 05:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 02, 2026, 05:59 PM UTC

    This incident has been resolved.

  5. postmortem Mar 04, 2026, 02:31 PM UTC

    A fault in Oracle Cloud Infrastructure resulted in the performance degradation of the Cloud Sign-in Licensing service. Oracle has stated that they are implementing process and monitoring improvements to prevent or mitigate any similar occurrence in the future. We apologize for any inconvenience due to this issue.

Read the full incident report →

Minor December 2, 2025

Azure outage affecting Cloud Key performance

Detected by Pingoru
Dec 02, 2025, 05:36 PM UTC
Resolved
Dec 02, 2025, 06:36 PM UTC
Duration
1h
Affected: LICENSING | Cloud Key
Timeline · 2 updates
  1. identified Dec 02, 2025, 05:36 PM UTC

    Cloud Key licensing was affected last night and early this morning by a partial Azure outage. The effects of that outage are still being felt, but conditions are slowly returning to normal. As of now, the licensing servers are functioning, though with the issue and the abnormally high load, they are functioning more slowly than normal. We expect that service will return to normal later this morning. We understand that this service degradation has a major effect on our customers and we are working to resolve all issues as soon as possible. We will issue more updates as we have more information.

  2. resolved Dec 02, 2025, 06:36 PM UTC

    This incident has been resolved.

Read the full incident report →