Computers and Structures incident
Cloud Sign-in Licensing and Customer Center Down
Computers and Structures experienced a major incident on March 2, 2026 affecting LICENSING | Cloud Sign-in and LICENSING | Trial and 1 more component, lasting 5h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 02, 2026, 12:33 PM UTC
Cloud Sign-in Licensing and the CSI Customer Center are down. We are investigating the issue.
- identified Mar 02, 2026, 02:48 PM UTC
The issue has been identified and is related to a cloud infrastructure outage. CSI software using Cloud Sign-in Licensing should now work.
- monitoring Mar 02, 2026, 05:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 02, 2026, 05:59 PM UTC
This incident has been resolved.
- postmortem Mar 04, 2026, 02:31 PM UTC
A fault in Oracle Cloud Infrastructure resulted in the performance degradation of the Cloud Sign-in Licensing service. Oracle has stated that they are implementing process and monitoring improvements to prevent or mitigate any similar occurrence in the future. We apologize for any inconvenience due to this issue.