Computers and Structures incident

Service Disruption affecting CSI Website, CSI Customer Center and license checkout

Major Resolved View vendor source →

Computers and Structures experienced a major incident on October 15, 2026 affecting LICENSING | Cloud Sign-in and LICENSING | Trial and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 02:19 PM UTC
Resolved
Oct 15, 2026, 04:08 PM UTC
Duration
1h 48m
Detected by Pingoru
Oct 15, 2026, 02:19 PM UTC

Affected components

LICENSING | Cloud Sign-inLICENSING | TrialWEBSITE | Customer Center

Update timeline

  1. investigating Oct 15, 2026, 02:19 PM UTC

    The CSI website and CSI Customer Center are experience service disruptions. This is due to an outage of the host infrastructure. Trial licenses may not be available and license checkout is not available.

  2. monitoring Oct 15, 2026, 03:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 15, 2026, 04:08 PM UTC

    This incident has been resolved.