ComplianceAlpha had 17 outages in the last 2 years totaling 266h 29m of downtime — averaging 0.7 incidents per month.
There were 17 ComplianceAlpha outages since September 5, 2025 totaling 266h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.
For eComms only: We are investigating an email delivery issue that may have caused some emails to be rejected. Updates will be provided as they become available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing degraded database connectivity and are actively working with our Database Admin and AWS teams to identify the root cause.
The degraded performance issue has been resolved, and we are continuing to closely monitor the system.
This incident has been resolved.
eComms users in the US region are currently experiencing issues accessing the ComplianceAlpha eComms module. This is under active investigation.
The issue affecting the US region for eComms has now been resolved, and we will continue to monitor the status closely.
This incident has been resolved.
We have identified an issue affecting the approval of certifications following user sign-offs. Although users can complete their sign-offs successfully, the certification status remains in a Submitted state due to a background processing delay. These transactions will be safely reprocessed, and no action is required from users at this time.
This incident has been resolved.
We are currently experiencing delays in publishing certifications within Employee Compliance. Our team is actively investigating the issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
ComplianceAlpha is experiencing a delay and intermittent errors in loading the Personal Trading - Holdings page. Support is investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Employee Compliance module is currently experiencing processing delays related to certifications and trade requests. The team is investigating, and no action or re‑submission is needed from users at this time.
This incident has been resolved.
Users may experience issues when attempting to edit existing broker accounts. Our team is currently investigating the matter.
The issue affecting the editing of existing broker accounts has been identified, and a solution is currently being prepared.
The issue affecting the editing of existing broker accounts has been resolved, and the fix is now live in production.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
In the Employee Compliance (EC) and Control Room (CR) modules, we are experiencing an issue with our vendor that affects the selection of securities in the ComplianceAlpha UI.
This incident has been resolved.
ETF securities cannot currently be selected, and the security list is displaying in an incorrect order. We are investigating the issue
ETF securities are expected to be selectable, and the security list should be ordered correctly. We are actively monitoring the system to ensure continued stability.
The issue affecting ETF selection and security list ordering has been resolved. ETF securities are now selectable, and the security list is displaying in the correct order.
There are reports of the Details section of the Transaction page running slowly.
The issue has been identified, and a fix is in progress.
This incident has been resolved.
We are currently experiencing performance issues on ComplianceAlpha. Our team is actively investigating the issue.
We have identified the root cause of the slowness affecting ComplianceAlpha. Our team is actively working on a fix and monitoring the system to ensure stability.
The issue causing slowness on ComplianceAlpha has been resolved. The system is operational, and our team is actively monitoring performance to ensure continued stability.
This incident has been resolved.
Within Employee Compliance, we are currently experiencing an issue with our vendor when performing searches for ETFs. We are actively engaging with the vendor and working toward a resolution.
Within Employee Compliance, we are currently experiencing an issue with our vendor when selecting ETFs on the ComplianceAlpha UI. This is impacting the following functionality: Requests & Disclosures Transactions Holdings Screening Lists
The issue within Employee Compliance related to ETF selections has been resolved.
This incident has been resolved.
We are currently investigating an issue affecting the Securities Search and Company Lookup (OBA) within the Employee Compliance module. Our team is actively working to identify the root cause and implement a resolution. We appreciate your patience and will provide further updates as soon as more information becomes available.
We are continuing to investigate the issue affecting the Securities and Company Lookup (OBA) within the Employee Compliance module. Our engineering team is actively working to identify the root cause and implement a fix.
We’re currently experiencing issues with our third-party vendor, FactSet, which are affecting several key features including trade requests, manual transactions, holdings, and security management. FactSet has acknowledged the issue and is actively investigating. We’re working closely with them and will provide updates as more information becomes available.
We are currently experiencing issues with our third-party vendor, FactSet, which are affecting several key features, including trade requests, manual transactions, holdings, and security management. FactSet has acknowledged the issue and is actively investigating. In the meantime, we are working with their team to resolve the problem, and ACA is also exploring potential workarounds to minimize the impact during this client outage. We will continue to provide updates as more information becomes available.
The issue has been reported as resolved, and our initial tests confirm that functionality has been restored. Some pages may experience temporary slowness as FactSet systems continue to recover. A full root cause report is pending from our vendor. Users may proceed with work in ComplianceAlpha while we monitor and develop preventive measures.
We are continuing to monitor for any further issues.
This incident has been resolved.
There are currently reports of slowness on the Employee Compliance Transaction page. The issue is actively being investigated. Further updates will be provided as they become available.
The fix addressing the slow grid/page loading issue in Employee Compliance is currently undergoing final testing and is expected to be released today, October 7th.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently experiencing intermittent login issues. We're actively investigating the situation.
A fix has been implemented, and we are currently monitoring the results to ensure stability.
This incident has been resolved.