ComplianceAlpha Outage History
ComplianceAlpha is up right nowPingoru has recorded 53 incidents for ComplianceAlpha: 18 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 5 of 720 (1%) |
| May 2026 | 3 | 7 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 9 of 510 (2%) |
Incidents, newest first
Major October 19, 2026 Dashboard Navigation Issue 4h 58m ComplianceAlpha Login
Started Oct 19, 2026, 08:32 AM UTC· resolved Oct 19, 2026, 01:31 PM UTC
- investigating Oct 19, 2026, 08:32 AM UTC
We are aware of an issue affecting dashboard navigation in ComplianceAlpha. When selecting certain items from the dashboard, some users may encounter an error message and be unable to proceed as expected. As a workaround, please navigate directly to the module you need using the main menu. Access to the underlying modules remains available. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We apologize for the inconvenience and thank you for your patience.
- resolved Oct 19, 2026, 01:31 PM UTC
This issue is now resolved.
Major October 14, 2026 Known Issue: Holdings Grid Availability 4h 20m Employee Compliance Solution
Started Oct 14, 2026, 01:36 PM UTC· resolved Oct 14, 2026, 05:56 PM UTC
- investigating Oct 14, 2026, 01:36 PM UTC
We are aware of an issue affecting the Holdings Grid in ComplianceAlpha that may prevent holdings data from displaying correctly. Our team is investigating and working on a resolution. We apologise for the inconvenience and thank you for your patience.
- resolved Oct 14, 2026, 05:56 PM UTC
This incident has been resolved.
Minor August 4, 2026 eComms Emails 1h 13m e-Communications Surveillance & Archive Solution
Started Aug 04, 2026, 07:51 PM UTC· resolved Aug 04, 2026, 09:05 PM UTC
- investigating Aug 04, 2026, 07:51 PM UTC
For eComms only: We are investigating an email delivery issue that may have caused some emails to be rejected. Updates will be provided as they become available.
- monitoring Aug 04, 2026, 08:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 04, 2026, 09:05 PM UTC
This incident has been resolved.
Minor July 22, 2026 DB degraded 1h 46m ComplianceAlpha Login, Employee Compliance Solution
Started Jul 22, 2026, 05:28 PM UTC· resolved Jul 22, 2026, 07:14 PM UTC
- investigating Jul 22, 2026, 05:28 PM UTC
We are currently experiencing degraded database connectivity and are actively working with our Database Admin and AWS teams to identify the root cause.
- monitoring Jul 22, 2026, 06:57 PM UTC
The degraded performance issue has been resolved, and we are continuing to closely monitor the system.
- resolved Jul 22, 2026, 07:14 PM UTC
This incident has been resolved.
Major May 27, 2026 eComm module access 2h 10m e-Communications Surveillance & Archive Solution
Started May 27, 2026, 03:48 PM UTC· resolved May 27, 2026, 05:59 PM UTC
- investigating May 27, 2026, 03:48 PM UTC
eComms users in the US region are currently experiencing issues accessing the ComplianceAlpha eComms module. This is under active investigation.
- monitoring May 27, 2026, 05:13 PM UTC
The issue affecting the US region for eComms has now been resolved, and we will continue to monitor the status closely.
- resolved May 27, 2026, 05:59 PM UTC
This incident has been resolved.
Major May 5, 2026 Certification Submitted status 2h 11m Employee Compliance Solution
Started May 05, 2026, 04:36 PM UTC· resolved May 05, 2026, 06:48 PM UTC
- identified May 05, 2026, 04:36 PM UTC
We have identified an issue affecting the approval of certifications following user sign-offs. Although users can complete their sign-offs successfully, the certification status remains in a Submitted state due to a background processing delay. These transactions will be safely reprocessed, and no action is required from users at this time.
- resolved May 05, 2026, 06:48 PM UTC
This incident has been resolved.
Minor May 1, 2026 Certifications 2h 59m Employee Compliance Solution
Started May 01, 2026, 06:02 PM UTC· resolved May 01, 2026, 09:01 PM UTC
- investigating May 01, 2026, 06:02 PM UTC
We are currently experiencing delays in publishing certifications within Employee Compliance. Our team is actively investigating the issue.
- resolved May 01, 2026, 09:01 PM UTC
This incident has been resolved.
Major April 30, 2026 MR workflow status issue 1h Marketing Review Solution
Started Apr 30, 2026, 10:32 PM UTC· resolved Apr 30, 2026, 11:32 PM UTC
- identified Apr 30, 2026, 10:32 PM UTC
The issue has been identified and a fix is being implemented.
Minor April 30, 2026 Personal Trading - Holding Page Slowness/Errors 2h 50m Employee Compliance Solution
Started Apr 30, 2026, 06:23 PM UTC· resolved Apr 30, 2026, 09:13 PM UTC
- investigating Apr 30, 2026, 06:23 PM UTC
ComplianceAlpha is experiencing a delay and intermittent errors in loading the Personal Trading - Holdings page. Support is investigating.
- monitoring Apr 30, 2026, 07:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2026, 09:13 PM UTC
This incident has been resolved.
Minor April 27, 2026 Delays related to certifications and trade requests 46m Employee Compliance Solution
Started Apr 27, 2026, 07:54 PM UTC· resolved Apr 27, 2026, 08:40 PM UTC
- investigating Apr 27, 2026, 07:54 PM UTC
The Employee Compliance module is currently experiencing processing delays related to certifications and trade requests. The team is investigating, and no action or re‑submission is needed from users at this time.
- resolved Apr 27, 2026, 08:40 PM UTC
This incident has been resolved.
Major March 30, 2026 Editing Broker Account 1d 1h Employee Compliance Solution
Started Mar 30, 2026, 12:19 PM UTC· resolved Mar 31, 2026, 01:40 PM UTC
- investigating Mar 30, 2026, 12:19 PM UTC
Users may experience issues when attempting to edit existing broker accounts. Our team is currently investigating the matter.
- identified Mar 30, 2026, 01:50 PM UTC
The issue affecting the editing of existing broker accounts has been identified, and a solution is currently being prepared.
- identified Mar 30, 2026, 07:25 PM UTC
The issue affecting the editing of existing broker accounts has been resolved, and the fix is now live in production.
- monitoring Mar 30, 2026, 07:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 31, 2026, 01:40 PM UTC
This incident has been resolved.
Major February 18, 2026 Security Searchs 3h 11m Employee Compliance Solution
Started Feb 18, 2026, 03:20 PM UTC· resolved Feb 18, 2026, 06:32 PM UTC
- identified Feb 18, 2026, 03:20 PM UTC
In the Employee Compliance (EC) and Control Room (CR) modules, we are experiencing an issue with our vendor that affects the selection of securities in the ComplianceAlpha UI.
- resolved Feb 18, 2026, 06:32 PM UTC
This incident has been resolved.
Major January 21, 2026 ETF Selection Unavailable and Security List Ordering Incorrect 2h 8m Employee Compliance Solution
Started Jan 21, 2026, 03:18 PM UTC· resolved Jan 21, 2026, 05:26 PM UTC
- investigating Jan 21, 2026, 03:18 PM UTC
ETF securities cannot currently be selected, and the security list is displaying in an incorrect order. We are investigating the issue
- monitoring Jan 21, 2026, 04:51 PM UTC
ETF securities are expected to be selectable, and the security list should be ordered correctly. We are actively monitoring the system to ensure continued stability.
- resolved Jan 21, 2026, 05:26 PM UTC
The issue affecting ETF selection and security list ordering has been resolved. ETF securities are now selectable, and the security list is displaying in the correct order.
Notice January 16, 2026 Slowness-Transactions Details 4d 20h
Started Jan 16, 2026, 06:36 PM UTC· resolved Jan 21, 2026, 03:02 PM UTC
- investigating Jan 16, 2026, 06:36 PM UTC
There are reports of the Details section of the Transaction page running slowly.
- identified Jan 16, 2026, 11:03 PM UTC
The issue has been identified, and a fix is in progress.
- resolved Jan 21, 2026, 03:02 PM UTC
This incident has been resolved.
Critical January 12, 2026 Slowness 12h 54m ComplianceAlpha Login, ComplianceAlpha Single Sign-On (SSO)
Started Jan 12, 2026, 09:45 AM UTC· resolved Jan 12, 2026, 10:40 PM UTC
- investigating Jan 12, 2026, 09:45 AM UTC
We are currently experiencing performance issues on ComplianceAlpha. Our team is actively investigating the issue.
- identified Jan 12, 2026, 12:42 PM UTC
We have identified the root cause of the slowness affecting ComplianceAlpha. Our team is actively working on a fix and monitoring the system to ensure stability.
- monitoring Jan 12, 2026, 01:01 PM UTC
The issue causing slowness on ComplianceAlpha has been resolved. The system is operational, and our team is actively monitoring performance to ensure continued stability.
- resolved Jan 12, 2026, 10:40 PM UTC
This incident has been resolved.
Minor December 17, 2025 FactSet 3h 58m Employee Compliance Solution
Started Dec 17, 2025, 03:43 PM UTC· resolved Dec 17, 2025, 07:42 PM UTC
- investigating Dec 17, 2025, 03:43 PM UTC
Within Employee Compliance, we are currently experiencing an issue with our vendor when performing searches for ETFs. We are actively engaging with the vendor and working toward a resolution.
- identified Dec 17, 2025, 04:53 PM UTC
Within Employee Compliance, we are currently experiencing an issue with our vendor when selecting ETFs on the ComplianceAlpha UI. This is impacting the following functionality: Requests & Disclosures Transactions Holdings Screening Lists
- monitoring Dec 17, 2025, 07:11 PM UTC
The issue within Employee Compliance related to ETF selections has been resolved.
- resolved Dec 17, 2025, 07:42 PM UTC
This incident has been resolved.
Major October 29, 2025 Issue Mitigated: Security & Company Lookup in Employee Compliance 12h 28m Control Room Solution, Employee Compliance Solution
Started Oct 29, 2025, 09:26 AM UTC· resolved Oct 29, 2025, 09:55 PM UTC
- investigating Oct 29, 2025, 09:26 AM UTC
We are currently investigating an issue affecting the Securities Search and Company Lookup (OBA) within the Employee Compliance module. Our team is actively working to identify the root cause and implement a resolution. We appreciate your patience and will provide further updates as soon as more information becomes available.
- investigating Oct 29, 2025, 12:39 PM UTC
We are continuing to investigate the issue affecting the Securities and Company Lookup (OBA) within the Employee Compliance module. Our engineering team is actively working to identify the root cause and implement a fix.
- identified Oct 29, 2025, 01:05 PM UTC
We’re currently experiencing issues with our third-party vendor, FactSet, which are affecting several key features including trade requests, manual transactions, holdings, and security management. FactSet has acknowledged the issue and is actively investigating. We’re working closely with them and will provide updates as more information becomes available.
- identified Oct 29, 2025, 02:57 PM UTC
We are currently experiencing issues with our third-party vendor, FactSet, which are affecting several key features, including trade requests, manual transactions, holdings, and security management. FactSet has acknowledged the issue and is actively investigating. In the meantime, we are working with their team to resolve the problem, and ACA is also exploring potential workarounds to minimize the impact during this client outage. We will continue to provide updates as more information becomes available.
- monitoring Oct 29, 2025, 04:10 PM UTC
The issue has been reported as resolved, and our initial tests confirm that functionality has been restored. Some pages may experience temporary slowness as FactSet systems continue to recover. A full root cause report is pending from our vendor. Users may proceed with work in ComplianceAlpha while we monitor and develop preventive measures.
- monitoring Oct 29, 2025, 04:15 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 29, 2025, 09:55 PM UTC
This incident has been resolved.
Minor October 6, 2025 Slowness-Transactions 2d 23h Employee Compliance Solution
Started Oct 06, 2025, 03:51 PM UTC· resolved Oct 09, 2025, 03:17 PM UTC
- investigating Oct 06, 2025, 03:51 PM UTC
There are currently reports of slowness on the Employee Compliance Transaction page. The issue is actively being investigated. Further updates will be provided as they become available.
- identified Oct 07, 2025, 01:30 PM UTC
The fix addressing the slow grid/page loading issue in Employee Compliance is currently undergoing final testing and is expected to be released today, October 7th.
- monitoring Oct 08, 2025, 02:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2025, 03:17 PM UTC
This incident has been resolved.
Major September 5, 2025 Log In Issues 3h 36m ComplianceAlpha Login
Started Sep 05, 2025, 01:50 PM UTC· resolved Sep 05, 2025, 05:27 PM UTC
- investigating Sep 05, 2025, 01:50 PM UTC
We're currently experiencing intermittent login issues. We're actively investigating the situation.
- monitoring Sep 05, 2025, 02:40 PM UTC
A fix has been implemented, and we are currently monitoring the results to ensure stability.
- resolved Sep 05, 2025, 05:27 PM UTC
This incident has been resolved.
Major July 24, 2025 EC - Cert Signing Off Issue 6h 7m Employee Compliance Solution
Started Jul 24, 2025, 04:52 PM UTC· resolved Jul 24, 2025, 11:00 PM UTC
- investigating Jul 24, 2025, 04:52 PM UTC
We’ve received reports that some users are experiencing issues when attempting to sign off on their Employee Compliance Certifications. The issue is currently under investigation, and we will provide updates as more information becomes available.
- monitoring Jul 24, 2025, 09:38 PM UTC
A fix has been implemented and is currently being closely monitored to ensure stability and effectiveness.
- resolved Jul 24, 2025, 11:00 PM UTC
This incident has been resolved.
Major July 16, 2025 Signing Certs 39m Employee Compliance Solution
Started Jul 16, 2025, 04:17 PM UTC· resolved Jul 16, 2025, 04:57 PM UTC
- investigating Jul 16, 2025, 04:17 PM UTC
We’ve received reports that some users are experiencing issues when attempting to sign off on EC certifications. Our team is actively investigating the matter to identify the root cause and implement a resolution.
- resolved Jul 16, 2025, 04:57 PM UTC
EC certification sign-off has now been resolved.
Minor July 2, 2025 Certification Timeouts and Slowness in System 22h 52m Employee Compliance Solution
Started Jul 02, 2025, 01:17 PM UTC· resolved Jul 03, 2025, 12:10 PM UTC
- investigating Jul 02, 2025, 01:17 PM UTC
We are currently investigating the slowness and timeouts occurring during the Certifications Process in Employee Compliance as well as the overall slowness in the system.
- investigating Jul 02, 2025, 02:13 PM UTC
We are continuing to investigate this issue.
- investigating Jul 02, 2025, 02:14 PM UTC
We are continuing to investigate this issue.
- investigating Jul 02, 2025, 03:12 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 02, 2025, 03:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 03, 2025, 12:10 PM UTC
This incident has been resolved.
Major July 1, 2025 Employee Compliance - Certifications 8h 48m Employee Compliance Solution
Started Jul 01, 2025, 01:11 PM UTC· resolved Jul 01, 2025, 10:00 PM UTC
- investigating Jul 01, 2025, 01:11 PM UTC
We are currently investigating all the issues related to Certifications in Employee Compliance.
- investigating Jul 01, 2025, 03:36 PM UTC
The investigation into the degraded performance and Certifications continues with urgency; any erroneously duplicated certifications have been removed. A further update will be posted in due course
- resolved Jul 01, 2025, 10:00 PM UTC
We're closely monitoring the situation, but this issue should now be mostly resolved. It is expected to be fully resolved and back to working capacity. We'll update again if otherwise.
Minor June 12, 2025 EC Screening List processing 21h 24m Employee Compliance Solution
Started Jun 12, 2025, 11:13 PM UTC· resolved Jun 13, 2025, 08:38 PM UTC
- investigating Jun 12, 2025, 11:13 PM UTC
We are currently experiencing a delay in the processing of EC Screening Lists. The issue has been identified, and the team is actively working on a resolution. We will provide updates as progress is made. Thank you for your patience.
- identified Jun 12, 2025, 11:13 PM UTC
We are currently experiencing a delay in the processing of EC Screening Lists. The issue has been identified, and the team is actively working on a resolution. We will provide updates as progress is made. Thank you for your patience.
- monitoring Jun 13, 2025, 07:43 PM UTC
The fix for the EC Screening List issue has been successfully deployed. We are actively monitoring the implementation and will provide further updates to impacted clients as soon as possible.
- resolved Jun 13, 2025, 08:38 PM UTC
The fix for the EC Screening List issue was successfully deployed earlier today. The system is now fully caught up and operating as expected.
Major April 29, 2025 AML Screening Lists unable to show new search results 19h 3m FinCrime Risk Surveillance Solution
Started Apr 29, 2025, 05:33 PM UTC· resolved Apr 30, 2025, 12:37 PM UTC
- investigating Apr 29, 2025, 05:33 PM UTC
We are currently investigating an issue where we are failing to load data from a third-party data provider. We will provide an update when we have more information.
- resolved Apr 30, 2025, 12:37 PM UTC
This incident has been resolved.