ComplianceAlpha Outage History

ComplianceAlpha is up right now

ComplianceAlpha had 16 outages in the last 2 years totaling 265h 16m of downtime — averaging 0.7 incidents per month.

There were 16 ComplianceAlpha outages since September 5, 2025 totaling 265h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.acats.com

Minor July 22, 2026

DB degraded

Detected by Pingoru
Jul 22, 2026, 05:28 PM UTC
Resolved
Jul 22, 2026, 07:14 PM UTC
Duration
1h 46m
Affected: ComplianceAlpha LoginEmployee Compliance Solution
Timeline · 3 updates
  1. investigating Jul 22, 2026, 05:28 PM UTC

    We are currently experiencing degraded database connectivity and are actively working with our Database Admin and AWS teams to identify the root cause.

  2. monitoring Jul 22, 2026, 06:57 PM UTC

    The degraded performance issue has been resolved, and we are continuing to closely monitor the system.

  3. resolved Jul 22, 2026, 07:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 27, 2026

eComm module access

Detected by Pingoru
May 27, 2026, 03:48 PM UTC
Resolved
May 27, 2026, 05:59 PM UTC
Duration
2h 10m
Affected: e-Communications Surveillance & Archive Solution
Timeline · 3 updates
  1. investigating May 27, 2026, 03:48 PM UTC

    eComms users in the US region are currently experiencing issues accessing the ComplianceAlpha eComms module. This is under active investigation.

  2. monitoring May 27, 2026, 05:13 PM UTC

    The issue affecting the US region for eComms has now been resolved, and we will continue to monitor the status closely.

  3. resolved May 27, 2026, 05:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 5, 2026

Certification Submitted status

Detected by Pingoru
May 05, 2026, 04:36 PM UTC
Resolved
May 05, 2026, 06:48 PM UTC
Duration
2h 11m
Affected: Employee Compliance Solution
Timeline · 2 updates
  1. identified May 05, 2026, 04:36 PM UTC

    We have identified an issue affecting the approval of certifications following user sign-offs. Although users can complete their sign-offs successfully, the certification status remains in a Submitted state due to a background processing delay. These transactions will be safely reprocessed, and no action is required from users at this time.

  2. resolved May 05, 2026, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 1, 2026

Certifications

Detected by Pingoru
May 01, 2026, 06:02 PM UTC
Resolved
May 01, 2026, 09:01 PM UTC
Duration
2h 59m
Affected: Employee Compliance Solution
Timeline · 2 updates
  1. investigating May 01, 2026, 06:02 PM UTC

    We are currently experiencing delays in publishing certifications within Employee Compliance. Our team is actively investigating the issue.

  2. resolved May 01, 2026, 09:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 30, 2026

MR workflow status issue

Detected by Pingoru
Apr 30, 2026, 10:32 PM UTC
Resolved
Apr 30, 2026, 11:32 PM UTC
Duration
1h
Affected: Marketing Review Solution
Timeline · 1 update
  1. identified Apr 30, 2026, 10:32 PM UTC

    The issue has been identified and a fix is being implemented.

Read the full incident report →

Minor April 30, 2026

Personal Trading - Holding Page Slowness/Errors

Detected by Pingoru
Apr 30, 2026, 06:23 PM UTC
Resolved
Apr 30, 2026, 09:13 PM UTC
Duration
2h 50m
Affected: Employee Compliance Solution
Timeline · 3 updates
  1. investigating Apr 30, 2026, 06:23 PM UTC

    ComplianceAlpha is experiencing a delay and intermittent errors in loading the Personal Trading - Holdings page. Support is investigating.

  2. monitoring Apr 30, 2026, 07:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 09:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 27, 2026

Delays related to certifications and trade requests

Detected by Pingoru
Apr 27, 2026, 07:54 PM UTC
Resolved
Apr 27, 2026, 08:40 PM UTC
Duration
46m
Affected: Employee Compliance Solution
Timeline · 2 updates
  1. investigating Apr 27, 2026, 07:54 PM UTC

    The Employee Compliance module is currently experiencing processing delays related to certifications and trade requests. The team is investigating, and no action or re‑submission is needed from users at this time.

  2. resolved Apr 27, 2026, 08:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 30, 2026

Editing Broker Account

Detected by Pingoru
Mar 30, 2026, 12:19 PM UTC
Resolved
Mar 31, 2026, 01:40 PM UTC
Duration
1d 1h
Affected: Employee Compliance Solution
Timeline · 5 updates
  1. investigating Mar 30, 2026, 12:19 PM UTC

    Users may experience issues when attempting to edit existing broker accounts. Our team is currently investigating the matter.

  2. identified Mar 30, 2026, 01:50 PM UTC

    The issue affecting the editing of existing broker accounts has been identified, and a solution is currently being prepared.

  3. identified Mar 30, 2026, 07:25 PM UTC

    The issue affecting the editing of existing broker accounts has been resolved, and the fix is now live in production.

  4. monitoring Mar 30, 2026, 07:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 31, 2026, 01:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 18, 2026

Security Searchs

Detected by Pingoru
Feb 18, 2026, 03:20 PM UTC
Resolved
Feb 18, 2026, 06:32 PM UTC
Duration
3h 11m
Affected: Employee Compliance Solution
Timeline · 2 updates
  1. identified Feb 18, 2026, 03:20 PM UTC

    In the Employee Compliance (EC) and Control Room (CR) modules, we are experiencing an issue with our vendor that affects the selection of securities in the ComplianceAlpha UI.

  2. resolved Feb 18, 2026, 06:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 21, 2026

ETF Selection Unavailable and Security List Ordering Incorrect

Detected by Pingoru
Jan 21, 2026, 03:18 PM UTC
Resolved
Jan 21, 2026, 05:26 PM UTC
Duration
2h 8m
Affected: Employee Compliance Solution
Timeline · 3 updates
  1. investigating Jan 21, 2026, 03:18 PM UTC

    ETF securities cannot currently be selected, and the security list is displaying in an incorrect order. We are investigating the issue

  2. monitoring Jan 21, 2026, 04:51 PM UTC

    ETF securities are expected to be selectable, and the security list should be ordered correctly. We are actively monitoring the system to ensure continued stability.

  3. resolved Jan 21, 2026, 05:26 PM UTC

    The issue affecting ETF selection and security list ordering has been resolved. ETF securities are now selectable, and the security list is displaying in the correct order.

Read the full incident report →

Notice January 16, 2026

Slowness-Transactions Details

Detected by Pingoru
Jan 16, 2026, 06:36 PM UTC
Resolved
Jan 21, 2026, 03:02 PM UTC
Duration
4d 20h
Timeline · 3 updates
  1. investigating Jan 16, 2026, 06:36 PM UTC

    There are reports of the Details section of the Transaction page running slowly.

  2. identified Jan 16, 2026, 11:03 PM UTC

    The issue has been identified, and a fix is in progress.

  3. resolved Jan 21, 2026, 03:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 12, 2026

Slowness

Detected by Pingoru
Jan 12, 2026, 09:45 AM UTC
Resolved
Jan 12, 2026, 10:40 PM UTC
Duration
12h 54m
Affected: ComplianceAlpha LoginComplianceAlpha Single Sign-On (SSO)
Timeline · 4 updates
  1. investigating Jan 12, 2026, 09:45 AM UTC

    We are currently experiencing performance issues on ComplianceAlpha. Our team is actively investigating the issue.

  2. identified Jan 12, 2026, 12:42 PM UTC

    We have identified the root cause of the slowness affecting ComplianceAlpha. Our team is actively working on a fix and monitoring the system to ensure stability.

  3. monitoring Jan 12, 2026, 01:01 PM UTC

    The issue causing slowness on ComplianceAlpha has been resolved. The system is operational, and our team is actively monitoring performance to ensure continued stability.

  4. resolved Jan 12, 2026, 10:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 17, 2025

FactSet

Detected by Pingoru
Dec 17, 2025, 03:43 PM UTC
Resolved
Dec 17, 2025, 07:42 PM UTC
Duration
3h 58m
Affected: Employee Compliance Solution
Timeline · 4 updates
  1. investigating Dec 17, 2025, 03:43 PM UTC

    Within Employee Compliance, we are currently experiencing an issue with our vendor when performing searches for ETFs. We are actively engaging with the vendor and working toward a resolution.

  2. identified Dec 17, 2025, 04:53 PM UTC

    Within Employee Compliance, we are currently experiencing an issue with our vendor when selecting ETFs on the ComplianceAlpha UI. This is impacting the following functionality: Requests & Disclosures Transactions Holdings Screening Lists

  3. monitoring Dec 17, 2025, 07:11 PM UTC

    The issue within Employee Compliance related to ETF selections has been resolved.

  4. resolved Dec 17, 2025, 07:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025

Issue Mitigated: Security & Company Lookup in Employee Compliance

Detected by Pingoru
Oct 29, 2025, 09:26 AM UTC
Resolved
Oct 29, 2025, 09:55 PM UTC
Duration
12h 28m
Affected: Control Room SolutionEmployee Compliance Solution
Timeline · 7 updates
  1. investigating Oct 29, 2025, 09:26 AM UTC

    We are currently investigating an issue affecting the Securities Search and Company Lookup (OBA) within the Employee Compliance module. Our team is actively working to identify the root cause and implement a resolution. We appreciate your patience and will provide further updates as soon as more information becomes available.

  2. investigating Oct 29, 2025, 12:39 PM UTC

    We are continuing to investigate the issue affecting the Securities and Company Lookup (OBA) within the Employee Compliance module. Our engineering team is actively working to identify the root cause and implement a fix.

  3. identified Oct 29, 2025, 01:05 PM UTC

    We’re currently experiencing issues with our third-party vendor, FactSet, which are affecting several key features including trade requests, manual transactions, holdings, and security management. FactSet has acknowledged the issue and is actively investigating. We’re working closely with them and will provide updates as more information becomes available.

  4. identified Oct 29, 2025, 02:57 PM UTC

    We are currently experiencing issues with our third-party vendor, FactSet, which are affecting several key features, including trade requests, manual transactions, holdings, and security management. FactSet has acknowledged the issue and is actively investigating. In the meantime, we are working with their team to resolve the problem, and ACA is also exploring potential workarounds to minimize the impact during this client outage. We will continue to provide updates as more information becomes available.

  5. monitoring Oct 29, 2025, 04:10 PM UTC

    The issue has been reported as resolved, and our initial tests confirm that functionality has been restored. Some pages may experience temporary slowness as FactSet systems continue to recover. A full root cause report is pending from our vendor. Users may proceed with work in ComplianceAlpha while we monitor and develop preventive measures.

  6. monitoring Oct 29, 2025, 04:15 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Oct 29, 2025, 09:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2025

Slowness-Transactions

Detected by Pingoru
Oct 06, 2025, 03:51 PM UTC
Resolved
Oct 09, 2025, 03:17 PM UTC
Duration
2d 23h
Affected: Employee Compliance Solution
Timeline · 4 updates
  1. investigating Oct 06, 2025, 03:51 PM UTC

    There are currently reports of slowness on the Employee Compliance Transaction page. The issue is actively being investigated. Further updates will be provided as they become available.

  2. identified Oct 07, 2025, 01:30 PM UTC

    The fix addressing the slow grid/page loading issue in Employee Compliance is currently undergoing final testing and is expected to be released today, October 7th.

  3. monitoring Oct 08, 2025, 02:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 09, 2025, 03:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 5, 2025

Log In Issues

Detected by Pingoru
Sep 05, 2025, 01:50 PM UTC
Resolved
Sep 05, 2025, 05:27 PM UTC
Duration
3h 36m
Affected: ComplianceAlpha Login
Timeline · 3 updates
  1. investigating Sep 05, 2025, 01:50 PM UTC

    We're currently experiencing intermittent login issues. We're actively investigating the situation.

  2. monitoring Sep 05, 2025, 02:40 PM UTC

    A fix has been implemented, and we are currently monitoring the results to ensure stability.

  3. resolved Sep 05, 2025, 05:27 PM UTC

    This incident has been resolved.

Read the full incident report →