Commusoft experienced a minor incident on September 24, 2025, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 24, 2025, 08:39 AM UTC
As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..
- monitoring Sep 24, 2025, 09:00 AM UTC
We implemented a fix and are currently monitoring the result..
- resolved Sep 24, 2025, 09:47 AM UTC
This incident has been resolved. Earlier today, one of our servers encountered an unexpected error which caused a temporary disruption. Resolving this required a short review process, and services were fully back online within about 20 minutes. We’ll continue to monitor the system and are reviewing options to help prevent this from happening again..
- monitoring Sep 24, 2025, 09:47 AM UTC
Earlier today, one of our servers encountered an unexpected error which caused a temporary disruption. Resolving this required a short review process, and services were fully back online within about 20 minutes. We’ll continue to monitor the system and are reviewing options to help prevent this from happening again..