Commusoft incident

Commusoft Status Page Update - Google Calendar Integration UK and US

Minor Resolved View vendor source →

Commusoft experienced a minor incident on October 8, 2025, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 08:37 AM UTC
Resolved
Oct 09, 2025, 11:11 AM UTC
Duration
1d 2h
Detected by Pingoru
Oct 08, 2025, 08:37 AM UTC

Update timeline

  1. investigating Oct 08, 2025, 08:37 AM UTC

    As of right now, we are aware of a problem preventing users from being able to access our Google calendar integration. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..

  2. identified Oct 08, 2025, 09:53 AM UTC

    We are continuing to work on a fix for this incident..

  3. identified Oct 08, 2025, 12:52 PM UTC

    Our team is still working on this, and we'll update you as soon as we have more information..

  4. monitoring Oct 09, 2025, 09:36 AM UTC

    The Google Calendar integration temporarily lost Google Store authentication and must be reauthorized. * **US Clients:** Service restored. Users must disconnect and reconnect the integration for it to resume normal operation. * **UK Clients:** Awaiting Google approval. * Workspace accounts: Can disconnect and reconnect now to restore functionality. * Personal Gmail accounts: Will see an authorization warning. They can wait for approval or manually trust the connection..

  5. resolved Oct 09, 2025, 11:11 AM UTC

    The authentication issue has been fully resolved. To restore full functionality, please disconnect and reconnect your Google Calendar integration. The steps are outlined in the in-app notification. Once reconnected, any new records created after the setup will include full edit and delete sync capabilities..