Commusoft experienced a major incident on April 14, 2026, lasting 8h 14m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 14, 2026, 10:15 AM UTC
We are currently investigating the traccar service. The data that is sent by the devices would not be lost during this time and will be received when the server comes back up..
- identified Apr 14, 2026, 10:41 AM UTC
The estimated ETA is about 4 hours, i.e. 3.40pm. Fleet Trips would not work during this time. The issue has been identified and fix is in progress.
- monitoring Apr 14, 2026, 02:53 PM UTC
Our database optimization is taking a bit longer than expected. We're upgrading system capacity to handle our growing fleet and improve long-term performance. Estimated completion: \~2 hours from now Tracking services will resume automatically once complete. All data is safe and being preserved during this process. Thank you for your patience!.
- resolved Apr 14, 2026, 06:30 PM UTC
The traccar issue has been resolved and the data is flowing into the system. We wanted to make sure that the servers are working fine before opening up access. Thanks for your patience and understanding..