Commio experienced a critical incident on May 8, 2020 affecting Billing, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 08, 2020, 01:43 PM UTC
We are currently experiencing an issue that is affecting thinQ partners who use Freshbooks for billing. We're hard at work on the issue with this billing partner, and more details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.thinq.com
- identified May 08, 2020, 01:52 PM UTC
We have confirmed that Freshbooks is experiencing a site-wide outage at this time. We'll update you as new information becomes available.
- resolved May 08, 2020, 02:02 PM UTC
Our engineers have confirmed that the intermittent service issue affecting Freshbooks billing services has been resolved. The vendor has verified stability. We hope that our transparency shows our commitment to you and all of our partners. Thank you.