Commio experienced a minor incident on July 17, 2020 affecting Inbound Voice, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2020, 09:40 PM UTC
We are currently experiencing a service issue that is affecting inbound voice. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.thinq.com
- investigating Jul 17, 2020, 10:20 PM UTC
We've identified the source of the inbound calling issue as an impact from a wider issue affecting Cloudflare and other Internet services. While calls are being routed successfully after a small window of degraded performance, we're closely monitoring the wider issue and any potential impacts. Thank you for your patience.
- monitoring Jul 17, 2020, 10:29 PM UTC
We're closely monitoring the wider Internet services issue and any potential impacts on our performance. All calls are processing normally at this time. Thank you for your patience.
- resolved Jul 18, 2020, 01:09 AM UTC
All systems are operating normally. Thank you for your patience.