Commio experienced a major incident on August 4, 2020 affecting Billing, lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 04, 2020, 08:22 PM UTC
We are currently experiencing an issue with thinQ partners who use Freshbooks billing services. We're hard at work on the issue with this billing partner, and more details will be provided as we research the issue and get a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.thinq.com
- monitoring Aug 04, 2020, 08:26 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 04, 2020, 08:26 PM UTC
Our engineers have confirmed that the intermittent service issue affecting Freshbooks billing services has been resolved. The vendor has verified stability. We hope that our transparency shows our commitment to you and all of our partners. Thank you.