Commio experienced a minor incident on August 30, 2020 affecting Commio Portal and Inbound Voice and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 30, 2020, 02:18 PM UTC
Our engineers have identified and are tracking ongoing voice network and DNS issues this morning as reported by CenturyLink, Embarq, Quest, Savvis, Level3, Twilio and Cloudflare that are impacting thinQ services. This includes inbound and outbound call quality and delivery as well as DNS functionality to reach i.thinq.com, lcr.thinq.com, and many other domains across the Internet. We're hard at work on the issue. More details will be provided as we understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.thinq.com
- resolved Aug 30, 2020, 04:55 PM UTC
This incident has been resolved. Our engineers are monitoring restored service and operation with our providers. All major service providers and external connections are behaving normally. If you experience any further issues, send a ticket to [email protected] and monitor service status via: http://status.thinq.com