Commio experienced a minor incident on September 8, 2020 affecting Caller Name (CNAM) and Local Routing Number (LRN), lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 08, 2020, 02:34 PM UTC
We are currently experiencing a service issue that is affecting our Caller ID (CNAM) and LRN (Location Routing Number) APIs. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.thinq.com
- resolved Sep 08, 2020, 03:34 PM UTC
Our engineers have resolved the degraded service issue that was affecting LRN & CNAM. We have been monitoring our network and have verified stability. We’re truly sorry for the impact this has had on your business, and any stress and frustration it has caused you personally. We hope that our transparency shows our commitment to you and all of our partners. Thank you.