Commio experienced a minor incident on September 15, 2020 affecting Caller Name (CNAM), lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 15, 2020, 07:17 PM UTC
We are currently experiencing a service issue that is slowing our Caller ID (CNAM) solution. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.thinq.com
- monitoring Sep 15, 2020, 08:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 15, 2020, 09:18 PM UTC
Our engineers have resolved the slowness issue that was affecting Caller ID (CNAM). We have been monitoring our network and have verified stability. We’re truly sorry for the impact this has had on your business, and any stress and frustration it has caused you personally. We hope that our transparency shows our commitment to you and all of our partners. Thank you.