Commio experienced a minor incident on July 16, 2021 affecting E911, lasting 4h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2021, 01:23 PM UTC
We are currently experiencing a service issue that is affecting E911, preventing users from creating new E911 sites. Our E911 vendor is hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.thinq.com
- identified Jul 16, 2021, 03:22 PM UTC
The underlying issue has been identified, and our E911 vendor is working on a fix. More details to follow.
- monitoring Jul 16, 2021, 04:55 PM UTC
A fix has been implemented and we're awaiting word on next steps. More to come!
- resolved Jul 16, 2021, 06:15 PM UTC
This incident has been resolved. If you encounter any issues, send a ticket to [email protected] and monitor service status via: http://status.thinq.com