Commio experienced a major incident on August 10, 2021 affecting Billing, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 10, 2021, 11:55 AM UTC
We are currently experiencing an issue with thinQ partners who use Freshbooks billing services. We're hard at work on the issue with this billing partner, and more details will be provided as we research the issue and get a resolution timeline. Send a ticket to [email protected] and monitor service status via https://status.freshbooks.com/ to get instant notifications.
- identified Aug 10, 2021, 11:58 AM UTC
The Freshbooks team has identified the issue and the fix is being deployed.
- monitoring Aug 10, 2021, 12:42 PM UTC
A Freshbooks fix has been implemented and we are monitoring the results.
- identified Aug 10, 2021, 01:22 PM UTC
Freshbooks is down. An investigation into the cause is underway, with more details coming soon. Send a ticket to [email protected] and monitor service status via https://status.freshbooks.com/ to get instant notifications.
- resolved Aug 10, 2021, 01:49 PM UTC
We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue.