Commio incident

10DLC Campaign Registry

Notice Resolved View vendor source →

Commio experienced a notice incident on November 18, 2021 affecting Text Messaging (SMS/MMS), lasting 5h 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2021, 03:03 PM UTC
Resolved
Nov 18, 2021, 08:23 PM UTC
Duration
5h 20m
Detected by Pingoru
Nov 18, 2021, 03:03 PM UTC

Affected components

Text Messaging (SMS/MMS)

Update timeline

  1. identified Nov 18, 2021, 03:03 PM UTC

    The Campaign Registry is experiencing connectivity time-outs towards their partner NetNumber, which is impacting the ability to create new campaigns. The incident is causing intermittent "630 errors" when customers attempt to register new campaigns. The issue has been escalated to NetNumber and they are currently working to restore service. We currently do not have an available estimated time of resolution from our vendor. We will provide periodic updates as they become available.

  2. identified Nov 18, 2021, 04:35 PM UTC

    We are continuing to monitor this issue and awaiting notification from our vendors.

  3. resolved Nov 18, 2021, 08:23 PM UTC

    The incident is resolved, and creating campaigns is back up and running.