Commio experienced a critical incident on February 3, 2022 affecting Billing, lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 03, 2022, 02:30 PM UTC
We are currently experiencing an issue with Commio (thinQ/teli) partners who use Freshbooks billing services. We're hard at work on the issue with this billing partner, and more details will be provided as we research the issue and get a resolution timeline.
- monitoring Feb 03, 2022, 02:40 PM UTC
A fix has been implemented and we are monitoring the results as Freshbooks comes back online. Thank you for your patience.
- resolved Feb 03, 2022, 05:09 PM UTC
Our engineers have confirmed that the service issue affecting billing has been resolved, and we've verified stability. We hope that our transparency shows our commitment to you and all of our partners. If you encounter any other issues, reach out to our support team via [email protected].