Commio experienced a minor incident on February 14, 2022 affecting Billing and Voice APIs, lasting 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 14, 2022, 01:54 PM UTC
We are currently experiencing an issue with Commio (thinQ/teli) billing services and outbound APIs. We're hard at work on the issue, and more details will be provided as we research the issue and get a resolution timeline. Send a ticket to [email protected] and monitor service status via: http://status.thinq.com
- identified Feb 14, 2022, 05:56 PM UTC
Our developers have identified the underlying issues and are working on a fix. More details to come as we work through the issue.
- resolved Feb 14, 2022, 09:55 PM UTC
Our engineers have confirmed that the service issue affecting billing and outbound API has been resolved, and we've verified stability. We hope that our transparency shows our commitment to you and all of our partners. If you encounter any other issues, reach out to our support team via [email protected].