Commio experienced a minor incident on February 17, 2022 affecting Outbound Voice, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2022, 11:13 PM UTC
We are currently experiencing a service issue that is affecting outbound voice. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.thinq.com
- investigating Feb 18, 2022, 12:16 AM UTC
We are continuing to investigate this issue. More details will be provided here as we research the issue and understand a resolution timeline. Stay tuned. Please ask partners to send a ticket to [email protected] to get the latest information, and invite them to monitor service status via: status.thinq.com
- resolved Feb 18, 2022, 01:36 AM UTC
Our engineers have resolved the service issue that was affecting outbound voice. We have been monitoring our network and have verified stability. We’re truly sorry for the impact this has had on your business, and any stress and frustration it has caused you personally. We hope that our transparency shows our commitment to you and all of our partners. If you encounter any other issues, reach out to our support team via [email protected].