Commio experienced a minor incident on April 20, 2022 affecting Billing, lasting 5h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 20, 2022, 01:17 PM UTC
We are currently experiencing an issue with Commio (thinQ/teli) partners who use Freshbooks billing services. We're hard at work on the issue with this billing partner, and more details will be provided as we research the issue and get a resolution timeline. Send a ticket to [email protected] and monitor service status via: http://status.thinq.com
- identified Apr 20, 2022, 04:22 PM UTC
We continue to work towards remediation at this time with this vendor, and updates will be provided as soon as they are available. Thank you for your patience.
- resolved Apr 20, 2022, 06:25 PM UTC
Our vendor has confirmed that the service issue affecting billing has been resolved, and we've verified stability. We hope that our transparency shows our commitment to you and all of our partners. If you encounter any other issues, reach out to our support team via [email protected].