Commio experienced a minor incident on May 18, 2022 affecting Billing, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 18, 2022, 02:29 AM UTC
We are currently experiencing an issue with Commio (thinQ/teli) partners who use Freshbooks billing services that is causing invoice-related functions to not be available at this time. We're hard at work on the issue with this billing partner, and more details will be provided as we research the issue and get a resolution timeline. Send a ticket to [email protected] and monitor service status via: http://status.thinq.com
- resolved May 18, 2022, 04:30 AM UTC
Our engineers have confirmed that the service issue affecting billing has been resolved, and we've verified stability. We hope that our transparency shows our commitment to you and all of our partners. If you encounter any other issues, reach out to our support team via [email protected].