Commio experienced a minor incident on October 19, 2022 affecting Inbound Voice and Text Messaging (SMS/MMS), lasting 6h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 19, 2022, 06:30 PM UTC
We are currently experiencing a service issue that is affecting Commio (thinQ/teli) text messaging (SMS/MMS). We've received notification that AT&T is experiencing an A2P messaging outage and customers will observe delays or undelivered messages to AT&T. They have not provided an estimated time of repair as of yet. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.thinq.com
- monitoring Oct 19, 2022, 09:41 PM UTC
AT&T continues to experience an A2P messaging outage and customers will observe delays or undelivered messages to AT&T. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.thinq.com
- resolved Oct 20, 2022, 01:29 AM UTC
AT&T has resolved the A2P messaging issue that was affecting outbound messages to AT&T numbers. We have been monitoring and have verified stability. We’re truly sorry for the impact this has had on your business, and any stress and frustration it has caused you personally. We hope that our transparency shows our commitment to you and all of our partners. If you encounter any other issues, reach out to our support team via [email protected].