Commio experienced a minor incident on October 27, 2022 affecting Inbound Voice, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2022, 08:48 PM UTC
We are currently experiencing a service issue that is intermittently affecting inbound toll free calls. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.thinq.com
- identified Oct 27, 2022, 09:18 PM UTC
We have identified the issue to be with Verizon not delivering calls to our network. At this time we recommend removing Verizon from your carrier selection in the TFLCR menu of thinq.io. Please be advised this change takes up to 15 minutes to take full effect.
- investigating Oct 27, 2022, 09:31 PM UTC
Correction to the last update, the issue is with AT&T not Verizon. We apologize for the inconvenience.
- resolved Oct 27, 2022, 10:29 PM UTC
We have received an update from AT&T that they have resolved the service issue that was affecting inbound toll free calling. We have been monitoring our network and have verified stability. We have also placed test calls to our test toll free numbers on AT&T and verified the calls are now reaching our network without issue. We’re truly sorry for the impact this has had on your business, and any stress and frustration it has caused you personally. We hope that our transparency shows our commitment to you and all of our partners. If you encounter any other issues, reach out to our support team via [email protected].