Commio experienced a minor incident on June 30, 2023 affecting Text Messaging (SMS/MMS), lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Text Messaging (SMS/MMS)
Update timeline
- identified Jun 30, 2023, 02:23 PM UTC
Provisioning of 10DLC SMS has been temporarily disabled by our provider. At this time 10 DLC Numbers attempting to be newly provisioned will not work. We will continue to provide updates as they are received.
- resolved Jun 30, 2023, 02:53 PM UTC
Our provider has enabled provisioning once more. 10 DLC numbers can now be provisioned for SMS successfully. If you continue to experience any issues or have any questions, please feel free to reach out to our support team by emailing [email protected] for assistance.