Commio experienced a minor incident on September 19, 2023 affecting Text Messaging (SMS/MMS), lasting 8h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2023, 01:47 PM UTC
We are aware of an issue impacting the delivery of 10DLC (long code) text messages to Verizon customers. We are looking into the root cause and are working to resolve the issue with our upstream providers as soon as possible. We apologize for the inconvenience and will update you once we have a resolution.
- identified Sep 19, 2023, 02:35 PM UTC
We have identified that this is only impacting 10DLC messages to Verizon, sending from toll free and short codes are not impacted. We will continue to provide updates as they are received.
- resolved Sep 19, 2023, 08:37 PM UTC
Registered 10DLC text messages are now being delivered successfully. Unregistered 10DLC traffic continues to be blocked until further notice.