Commio experienced a major incident on November 16, 2023 affecting Commio Portal and Inbound Voice and 1 more component, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 16, 2023, 06:16 PM UTC
One of Commio's datacenters is currently experiencing intermittent issues impacting commio.io access, as well as outbound calling, origination, SMS/MMS, CNAM and LRN. Their engineers are investigating and we will provide updates as they are received.
- identified Nov 16, 2023, 07:06 PM UTC
Our technical team is working with the impacted data center to resolve the issue. We see a path to resolving it and will update our status as the work proceeds. Thank you for your understanding, email [email protected] with any questions you may have.
- identified Nov 16, 2023, 07:41 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 16, 2023, 07:42 PM UTC
The impacted services are recovering and we're monitoring the situation closely with our technician on-site.
- monitoring Nov 16, 2023, 07:53 PM UTC
The impacted services are recovering and we're monitoring the situation closely with our technician on-site. Thank you for your understanding, email [email protected] with any questions you may have.
- resolved Nov 16, 2023, 08:37 PM UTC
The datacenter incident has been resolved, and all services have been tested and are operational. Please send an email to [email protected] if you encounter any issues.