Commio experienced a minor incident on March 26, 2024 affecting Text Messaging (SMS/MMS), lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Text Messaging (SMS/MMS)
Update timeline
- investigating Mar 26, 2024, 01:35 PM UTC
Our TF messaging provider has advised us of an issue causing outbound toll free queuing. At this time their engineers are investigating, we will continue to provide updates as they are received.
- monitoring Mar 26, 2024, 01:49 PM UTC
Our TF messaging provider has identified the primary cause, and remediating action has been taken. At this time queued messages are beginning to be sent. We are continuing to monitor this issue, and an update will be sent when the issue has been fully resolved.
- resolved Mar 26, 2024, 04:06 PM UTC
Our TF messaging provider has fully resolved the issue and TF messages are no longer being queued.