Commio experienced a minor incident on June 5, 2024 affecting Text Messaging (SMS/MMS), lasting 19h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 05, 2024, 04:47 PM UTC
We are experiencing SMS & MMS delivery delays to T-Mobile across multiple partner networks impacting toll-free. The cause has been identified and we are awaiting confirmation of a fix and resumption of normal traffic flows.
- identified Jun 05, 2024, 05:30 PM UTC
Our engineering team has been alerted and is actively investigating the cause. We will provide an update in 2 hours or as soon as more information is available.
- monitoring Jun 05, 2024, 06:46 PM UTC
We are observing recovery in MMS and SMS delivery delays when sending toll-free messages to T-Mobile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 05, 2024, 10:57 PM UTC
We are no longer experiencing MMS/SMS delivery delays when sending messages to T Mobile network in the US. This incident has been resolved.
- resolved Jun 06, 2024, 12:19 PM UTC
This incident has been resolved.